Servicability Standards

Last year we bought an air purifier from this company Xiaomi. This year, when we need to replace its filter, we cant find them.

Can consumer ministry please make some rules that any company that is making a product must be required to maintain a sufficient stock of consumables and service parts.

No body cares about service in India and till their is a law no body will.

Till then stop buying MI because your purifier will be dead after 1st season. more  

View all 33 comments Below 33 comments
That is the problem with most manufacturers. Economists have an excuse for not subjecting any manufacturer to controls- they say market will take care of it. It is a joke on the individual consumer. Unfortunately we are set to follow the American model which is free for all which would result in a costly economy as in US.On the one hand there is a clamour against inspection raj mainly orchestrated by the industry and industry associations. On the other hand there are many blogs asking government to intervene. Recall volks wagen which took customers for a ride, recent reports that baby powder, manufactured by a leading international company very much present in India, containing asbestos. How to check all such cases unless you have government standards and inspections. We have good systems in India for example, FSSAI, Agmark, BIS operations etc and these are being vilified in the name of free enterprise based on much failed American model, forced on our country by economists, all trained and practiced in US, giving evidence to US Congressional Committees how to corner India, getting back and pontificate writing books based on their Indian stint, all appointed advisers by our own government. more  
Yes, some regulation has to be there. more  
We should also remember this: products become obsolete within a year or two, nowadays. It is impractical for any manufacturer to keep years worth of spares for every product. In fact, my experience is that as soon as a customer is told the cost of repairing a three year old electronic product, they prefer to buy a new one. more  
Though we talk high morality and patriotism, when it comes to buying we forget that a Chinese company which sells junk in the name of product without back-up of services is favored over Indian Companies simply because they are cheap. Were it an Indian Product, you would have got its spares. Now for spares also if Indian Government allows imports from China, that would finish our Domestic companies. Let us be reasonable besides being responsible citizens to give our own Small & Medium Industries patronage to help them stand on their feet where besides products being made available, this would also help in job creation. Recently in Noida (UP) Hi-Pad a Chinese company manufacturing Xiaomi, Lava & Cool Pad brand of mobiles sacked 200 employees without notice as their management felt that there was a slowdown in the market and they need to cut down on production. more  
If the product is with in warrenty , they are bound to serve. If not in warrenty then you should have gone for AMC. Else it is difficult to catch them.
Yes servicing aspects must be kept in mind before purchase, perticularly if the product is Chineese . more  
Post a Comment

Related Posts

    • I am facing a manufacturer issue in Apple iPhone 8

      I am facing a manufacturer defect in logical board of my iPhone 8, for the same when I reached out to Apple support they strictly denied it and asking me to pay amount 32,250 rupees to replace this...

      By Avadhesh Sengar
      /
    • Hotstar India Cheating

      I have taken yearly connection of Hotstar India and there is absolute no support for the issues. Moreover once subscription is paid, it is not refundable. Phone number is not answered nor emails. E...

      By Pradeep Kamat
      /
    • DTH requiring KYC ridiculous

      The new KYC process has been mandated for all new as well as existing DTH subscribers in the country. For new subscribers, they will have to go through the entire KYC process similar to subscribing...

      By Ajay Dutta
      /
    • Solutions to improve workings of Online Travel Sites

      Below are some of the key issues outlined by you in regards to travel web sites in India. Kindly review them and share specific solutions that must be implemented to fix these issues. We look forw...

      By Dept. of Consumer Affairs (Government of India)
      /
    • Improving functioning of eCommerce Cashback Programs

      Below are some of the key solutions proposed by you to issues regarding eCommerce cashback programs. Kindly review the same and if you have any additional solutions, please share. We look...

      By Dept. of Consumer Affairs (Government of India)
      /
    • Improving integrity of Online Reviews: Inputs on Solutions

      Below are some if the key issues outlined by you all with regards to Online Product Reviews on eCommerce sites. Kindly review them and share solutions that will help enable consumer access to unbia...

      By Dept. of Consumer Affairs (Government of India)
      /
    • Misleading Advertisements by eCommerce sites: Inputs on Issues

      Below are some of the key issues raised by you in regards to misleading advertisements by ecommerce sites. Kindly review the same and share any additional inputs you may have. We look forward to yo...

      By Dept. of Consumer Affairs (Government of India)
      /
    • customers are being cheated everyday by many corporates

      Each and every day consumers are being cheated by the durable consumable manufacturing companies, whether it is fridge, washing machine and RO Systems. Since these are very closely related to our d...

      By Poulose PD
      /
    • Cheating by service engineer of Whirlpool for washing machine

      Please find enclosed the complaints made by me to whrlpool Dear sir/Madam This is with reference to my complaint on washing machine. The details of complaints and cheating bei...

      By Anonymous Circle member
      /
    • Counterfeit Sting by Outlook

      Every member in circle go through this, get enlightened and share ideas on how to fix this. This is dangerous for us and our families. Up a narrow street in one of the shanty colonies i...

      By Vinita Agrawal
      /
    • Fraudulent activity from Xiaomi

      I ordered one Mi 3 band having order no. 5190929802404425 , but whatever product I received, was not fresh/ new product. So, I askes for refund . But , inspite of refund, I again got ...

      By Pramod Kumar
      /
Share To
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)