Samsung M21 mobile charging repair cost and product under warranty and bad behavior of Samsung staff

Complaint of Samsung Mobile M21
Our Samsung M21 mobile purchased on 23rd May got touch not working problem for second time. We gave it in service center, and they didn't provided any job card for it. Only wrote phone received on old job card. On not getting response from center, we complaint it to Samsung HO. Then they called service center. Then service center generated a job card and wrote on it by pen that phone is waterlogged. We are explaining that phone is used by Swati, a 46 years old lady and not at all waterlogged by us. But Samsung HO is protecting its service center's fraudulent practice of water logging phones at his place. We need documents, photos which are shared by the service center to HO. Many discrepancies are there that we want to highlight. Like first center did not issue a job card. Then after 5 days when the follow-up call went from HO then they sent a job card through mail and on top of the paper mentioned by pen that the phone is waterlogged. We are claiming that since we raised the matter to HO, so the center took this strange action against us & created false story. We want to put this case to the consumer forum and let our family and friends know about Samsung. So that they can understand about Samsung support and nexus for earning money & refrain from buying your M21 phone. Regarding the previous grievance complain dated 24th July, 2020 , There is no email response from Samsung and there is no action taken from Samsung and therefore we want to hire a advocate to take the complain to next step and we are ready to pay as well if that is the case. Please help. more  

This is nothing a new practice, it was earlier but now a days it got cropped up too much. Such service center is always in practice of making money by raising one after issue once one placed for service. Govt. has not mandated any guidelines for the benefit of custonmers from very beginning. it's our fault we have shown our confidence on such company. It's always better to visit local service center and get the job done instantly. Usually such defects are rarely rectified. more  
Samsang a trusted brand lost its name as most of it’s models have display problems which are not properly attended to by the service centres. More awareness to public to refrain from purchasing Samsung mobile phones is needed. more  
Dont be surprised with Samsung. Worse experiences are forthcoming from Samsung esp. for its Galaxy smartphones. Please understand, Samsung has changed. It does not care about quality or efficiency or politeness. Some call it a victim of Covid19. No. The reason is simple. Read all about Samsung leaders incl. owner, his sons amongst others being jailed for illegal acts owing to cheating and greed. If you want proof, here it is.

Samsung heir Lee Jae-yong arrested in South Korea… Samsung's heir apparent Lee Jae-yong has been placed under arrest in South Korea, accused of bribery and other charges. WHO IS HE? Grandson of Samsung founder Lee Byung-chul, son of current chairman Lee Kun-hee.


THIS is the real Samsung. more  
Its very unfortunate on part of brand like Samsung,if not tried download consumer App and file complaint more  
usual Samsung experience. I suffered for M30s as the whole lot sold in India was defective . they just dont bother about customers. pathetic more  
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