Samsung engineer visit
Just to be on the safe side, I called customer care and discussed my issue to which they advised me on some trouble shooting options. After doing what they had advised, I was told it might be a display problem and that they will arrange a service engineer which will cost me INR.300. I said ok to this and also asked the customer care not to send someone who is going to come and just tell me its a display issue which I already know, and they obliged.
So 2 days later the service person comes, looks at the TV and tells me, its a display problem and the display needs to be replaced. He takes his 300 and leaves.
So, what just happened?? Did Samsung just send a man to collect INR 300? I am lost.. A person comes and tells me something I and Samsung know, nothing extra and collects money. Isn't this daylight looting?
An expensive piece of equipment (for a common man like me) brought out of desire, lasts only so long?? It becomes faulty immediately after warranty period?? Is it so programmed?
And spare costs as much as the equipment itself? Is this the so called "Quality" of a branded product?
I am just going nuts thinking about my investment and return... What is Samsung trying to do here?
Can someone guide me on what to do next.. I just don't want to leave it to fate.. more
Changing that particular chip should normally give redressal. I am writing this down because we ourselves have gone through such situations three times......
The Samsung service engineer may have mentioned this at one time or another..... more
this is common problem with most of the brands. Only way is to educate each other and boycott such products so the manufacturer knows that he will also suffer because of this strategy and will act as a deterrent to manufacturers who are indulging is such Practices . more
People must be aware of poor quality of the Samsung..in my opinion any other brand are doing well in same segment with cheepaer rates. more