Samsung engineer visit

I had brought a 46" LED HD tv from Samsung around 4 years ago from Banglore which cost me around 88k (during offer and original price above 1 lak). Recently I noticed a line at the centre of the display with a slight color change above and below the line. But I can use the TV normally and watch programs without any big problems. To me it looked like a display LED problem.
Just to be on the safe side, I called customer care and discussed my issue to which they advised me on some trouble shooting options. After doing what they had advised, I was told it might be a display problem and that they will arrange a service engineer which will cost me INR.300. I said ok to this and also asked the customer care not to send someone who is going to come and just tell me its a display issue which I already know, and they obliged.
So 2 days later the service person comes, looks at the TV and tells me, its a display problem and the display needs to be replaced. He takes his 300 and leaves.
So, what just happened?? Did Samsung just send a man to collect INR 300? I am lost.. A person comes and tells me something I and Samsung know, nothing extra and collects money. Isn't this daylight looting?
An expensive piece of equipment (for a common man like me) brought out of desire, lasts only so long?? It becomes faulty immediately after warranty period?? Is it so programmed?
And spare costs as much as the equipment itself? Is this the so called "Quality" of a branded product?
I am just going nuts thinking about my investment and return... What is Samsung trying to do here?
Can someone guide me on what to do next.. I just don't want to leave it to fate.. more  

View all 40 comments Below 40 comments
A TV unit today consists of a number of chips called integrated circuits. Only one such chip governs the display.

Changing that particular chip should normally give redressal. I am writing this down because we ourselves have gone through such situations three times......

The Samsung service engineer may have mentioned this at one time or another..... more  
Hi

this is common problem with most of the brands. Only way is to educate each other and boycott such products so the manufacturer knows that he will also suffer because of this strategy and will act as a deterrent to manufacturers who are indulging is such Practices . more  
All programmable products are designed to fail after the warranty period is over. There is an in built digital clock/timer that is referenced by the embedded program and does the needful when time is up. This is to guarantee sales. more  
Right my lcd and ac gone in same way..I discarded both. And using other good brand..

People must be aware of poor quality of the Samsung..in my opinion any other brand are doing well in same segment with cheepaer rates. more  
I have also faced similar problem with Samsung. My 5 year old Samsung double door refrigerator chillar tray brokem . I asked for replacement on payment. Customer care inform me it will be done, service engineer charges will be rs250/- . I agreed. There so called engineer came and saw and informed me that they have stopped manufacturing these.He took rs250/ and gone . They charged rs 250 for informing me this. more  
Sir, Warranty is on Compressor and not on plastics. Just look for any local compatible tray and avoid calling customer care. more  
Post a Comment

Related Posts

    • Thomas Cook not refunding my money, unnecessary charging charges and hold money for the last 7 month

      This time Thomas Cook is unnecessary charging the cancellation fees Rs 5000. And some GST CHARGES 3. They have already blocked my money for the last 3 months. Even after number of follo...

      By Suman Kumari
      /
    • Delay in service

      I am facing long delay in service by sansung. what to do? its been 2 months now, they still not repair my refrigerator but only make false statements when i called them. I called them 50 to 60 time...

      By Devendra Bhandalkar
      /
    • Cable TV charges - Covid 19

      During this Covid-19, Govts, Corporates and every citizen are sacrificing to the extent possible despite loss of income and pains. In case of cable TV and Dish operators have not contributed anyth...

      By Perry AL
      /
    • Make government and related services completely online

      This is the nth time I am posting in this circle regarding making services completely online to reduce unnecessary travel by citizens and reducing the crowd at these service centers/offices. Let th...

      By Padmanabhan G
      /
    • Excellent work Circles and LocalCircles

      All members must go through this report shared by LocalCircles which seems like same day action by Government

      By Sarika Bansal
      /
    • Govts regressive move

      Of taking out sanitizers and masks from essential commodity list. Adding 3 months back had reduced price of sanitizer 50 rs for 100 ml. Has the pandemic ended in Govt eyes. If not why t...

      By Sarita Ravichandran
      /
    • Incompetence of Urban company

      I have a similar experience with urban company. The AC which was running well, after servicing was cooling less. The technicians who came to do the job were more interested in recharging gas. They ...

      By Suresh Gopinathan
      /
    • Urban Company AC Service Provider uses Spurious Parts, Urban Company not resolving the issue

      We got AC repaired thru Urban Company @urbancompany, The Service provider used Spurious parts and charged us for the originals. Complaint to Urban Company not resulting into a resolution. Urban Com...

      By Hardeep Singh Arora
      /
    • Flipkart fooling and looting customers

      Booked the order with Flipkart on 24th March 2020 for Product - Realme C3 mobile phone. The last product location updated was for Bhivandi location on 5th May 2020 and there was no status change ti...

      By Ubaid Khan
      /
    • Flight refund

      I had an expereince on flight refund in the last month. Airindia express not operated flight (till now not operated) and they deducted a huge amount. The ticket was purchas...

      By Subair Mecherikkal
      /
    • Medlife nevligence

      Online companies, like Medlife which supply allopathic, Ayurvedic and other medicines , have no system to directly communicate with client.assure till last moment, and ship order by writing out of ...

      By Satyapal Singh
      /
Share
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)