Returns of Defective Products - Key Issues

Returning defective products to retailers or companies has been a challenge for consumers. With this post, we would like to seek inputs on all the issues faced by you in returning defective products back and getting credit or receiving replacement product.

Please respond to this post so your inputs can be included in the compilation. more  

View all 81 comments Below 81 comments
there must be an independent agency who can control all the e commerce co. and make them responsible for good and qualitative service.. some awareness program with easier terms and condition may be displayed by e commerce co towards the customer... more  
The Suggestion is that some responsibility should be assigned to Ecommerce Portals too , as during the customer grievance they shrug off their responsibility while marketting of the phone is done by them. more  
Dear Sir , I bought a Billion Capture + from the Flipkart portal in the month of Nov-17 , suddenly in the month of Feb -18 it stopped functioning while it was being charged. I contacted the Flipkart and they told me to contact the Customer care center in Chandigarh . I took the phone to customer care and have been told that its due to moisture seeped in , while phone was never made in contact of water . Only due to a litmus paper present in the phone , they said that as it turned red so phone came in contact of water . For taking even the report they charged in Rs 250 mentioning that they have serviced it. I am still struggling for the resolution and it seems like it will never be resolved and have to bear the loss. more  
display of product should clearly mention- type of material used, specification etc.
it should have a policy of return like- if request for return ( whether on toll free number of on email provided by supplier) within 36 hours (max 2 days) from the time of delivery, product should be lifted within next 24 hours or next 2 days (max) and return of amount to account of customer within 24 hours max 2 working days from the date of lifting of product. if not complied matter to be viewed seriously including fine on per day basis and cancellation of licence of the supplier. supplier should have a responsibility towards their quality and price also. Buyer interest may be secured also.

Interest of both supplier and buyer may be secured more  
having paid online at the time of order placement to get additional discount or no shipment charges, the companies are delivering the products completely different and no use of customer at all, like i ordered for 3 shirts of 42 nos while the co delivered 44 no. For returning the goods, the company is not giving any facility for pick up and compelling to send the same by courier at customer cost which is dual loss to customer. one is product is gone out of hand and follow up for receiving the product at company end & money is already paid to company. Besides,the cost of returning is more than the order value. such companies are cheating with customer to clear their unsold and dead demand stock through luring the gullible customer with heavy discount. more  
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