Returns of Defective Products - Key Issues

Returning defective products to retailers or companies has been a challenge for consumers. With this post, we would like to seek inputs on all the issues faced by you in returning defective products back and getting credit or receiving replacement product.

Please respond to this post so your inputs can be included in the compilation. more  

View all 81 comments Below 81 comments
there must be an independent agency who can control all the e commerce co. and make them responsible for good and qualitative service.. some awareness program with easier terms and condition may be displayed by e commerce co towards the customer... more  
The Suggestion is that some responsibility should be assigned to Ecommerce Portals too , as during the customer grievance they shrug off their responsibility while marketting of the phone is done by them. more  
Dear Sir , I bought a Billion Capture + from the Flipkart portal in the month of Nov-17 , suddenly in the month of Feb -18 it stopped functioning while it was being charged. I contacted the Flipkart and they told me to contact the Customer care center in Chandigarh . I took the phone to customer care and have been told that its due to moisture seeped in , while phone was never made in contact of water . Only due to a litmus paper present in the phone , they said that as it turned red so phone came in contact of water . For taking even the report they charged in Rs 250 mentioning that they have serviced it. I am still struggling for the resolution and it seems like it will never be resolved and have to bear the loss. more  
display of product should clearly mention- type of material used, specification etc.
it should have a policy of return like- if request for return ( whether on toll free number of on email provided by supplier) within 36 hours (max 2 days) from the time of delivery, product should be lifted within next 24 hours or next 2 days (max) and return of amount to account of customer within 24 hours max 2 working days from the date of lifting of product. if not complied matter to be viewed seriously including fine on per day basis and cancellation of licence of the supplier. supplier should have a responsibility towards their quality and price also. Buyer interest may be secured also.

Interest of both supplier and buyer may be secured more  
having paid online at the time of order placement to get additional discount or no shipment charges, the companies are delivering the products completely different and no use of customer at all, like i ordered for 3 shirts of 42 nos while the co delivered 44 no. For returning the goods, the company is not giving any facility for pick up and compelling to send the same by courier at customer cost which is dual loss to customer. one is product is gone out of hand and follow up for receiving the product at company end & money is already paid to company. Besides,the cost of returning is more than the order value. such companies are cheating with customer to clear their unsold and dead demand stock through luring the gullible customer with heavy discount. more  
Post a Comment

Related Posts

    • Covid shut out cards

      These are cards sold as to be worn around the next to keep Covid away. The problem is they are selling in markets and even online sites. Why are there no restrictions by Govt to stop sal...

      By Anil Mehta
    • Gambling Legalised

      One gambling company is sponsoring IPL while the head of the body which conducts the tournament is promoting a rival gambling entity. This is amazing and this ministry of consumer affai...

      By Amit Mishra
    • Pan Masala ads during IPL

      I am glad Shikha has turned up thr heat on inappropriate ads. The kind of ads that are coming shows industry could care less. Why do we have to advertise kamla pasand during IPL. One che...

      By Shivani Batra
    • Misleading ads for children during IPL

      The Govt is discussing advertisement code against misleading ads yet brands are so fearless that they keep pushing dangerous ads like thumsup during IPL. Celebrities like Ranveer Singh are highly i...

      By Shikha Jain
    • Misleading and Poor Taste ad by Amul

      Amul how can you objectify female body for selling your butter. You are taking sides and then objectifying a lady from the other side, it’s obnoxious mind set. Will the consumer ...

      By Radha Puri
    • Rights of Electricity Consumers

      The Govt has come out with draft rules for rights of electricity consumers. They are attached. I request all members of the circle to review attached and share their inputs. What is con...

      By Garima Sharma
    • Rising Prices of Essentials hurting citizens

      Many of you have been writing in various posts and comments on the rising prices of tomato, onions and potato and thereafter we at LocalCircles conducted a survey which clearly brings out the high ...

      By Sarika Bansal
    • Myntras forced deposit towards its credit

      Ordered Something from Myntra. The delivery guy comes says OTP needed for a 500 rupee item which myntra never sent. Tried delivery twice and Failed to deliver and then cancelled the order. Myntra i...

      By Radha Puri
    • Poor Services & Irresponsible behavior of Eureka Forbes

      We have purchased one RO Water Purifier Aqua Guard Reviva Basic Sl. No. 3220909396001081 & Model Code - GWPDRO50B00000 on dt. 25-07-2020 for our customer situated at MA SARASWATI PHARMACY COLLE...

      By Sharad Taparia
    • Newly purchased HP laptop issue

      I have purchased a new HP laptop online through flipkart on 06aug202, from the date of delivery it is having OS issue and very rarely i have used the laptop now it is completely stopped working. wh...

      By Raghavendra Poojar
    • is fraud, it earns money by duping job seekers

      I am currently residing in Indore with my husband. I am shifting to Delhi for better job opportunities. My husband is currently working in pharmaceutical company. Since we decided to shift, my husb...

      By Ashmi Nair
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)