Reliance Digital store Vadodara

I purchased Samsung LED TV 55 70QR from this store in January 2020 and requested for delivery in March 2020. The store manager Mr Subhash Ashari agreed for the condition and I paid the whole amount Rs 100000 in January 2020.
However I was delivered a damaged TV in March 2020 which the Reliance and Samsung both are not replacing it. They are telling about company policy which is never shown to customers during purchase. This is dubious and malified intention to make money by Reliance.
Mr BM Bade CEO Reliance Digital do you know you are playing with hard earned money of the people of India. It is really horrible and shameful on your part to not to respond to any of my request to replace the TV. I really do not know how the Govt of India approves such company officials and their company policies. Such industries should be blacklisted and strict action should be taken by Consumer forum on Reliance Digital.
Hope to have some response and replacement of my TV. more  

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Company bashing seems to have become popular.

I do not work for reliance nor do i have any relation with the company. i have shopped there and found service reasonable. Not extra ordinary.

But something is amiss in your case. Reliance and Samsung do not deliver damaged goods.

Just one question: you are spending 100000 and not checking the documents and company policy before making payments?

And no company has such policy of not returning. It is against trade practice.

And for the delivery you received in March, you are posting about in July? Really you followed up for 4 months? And directly addressing CEO in the post, as if he is going to read and respond.

So just wondering what this is all about.

Hope the local circles forum is not getting abused for personal grudges/reasons more  
It is cheating and legal action should be taken. more  
Immediate lodge a complain against dealer with purchase bill copy and explain full matter to consumer court. more  
Please lodge a Complaint online in consumer redressal forum of this is genuinely damaged. It may be long but don't give up. more  
Mr.Abhay Muthal is from Vadodara,Gujarat and now I know the reason. more  
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