Regarding making charges of Gold & Silver ornaments & Coins.
I need your help in the above matter to get any acts / rules for making charges of gold & silver ornaments & coins from Government or any other statutory bodies in our Country.
I had bought gold ornament & silver coin from Senco Gold Limited, Kolkata under Swarna Yojna in 2013-14 & 2014-15. They had charged making charges for silver coin @42.50% for a 10 gms coin., and making charges for a bangles set @10.61%.
They had also cheated me in the bangle set weight. They showed me the gross weight only, did not showed me the net weight & billed for 4.200 gms. They had removed the weight tag from the product. I have a doubt in the net weight & asked question as to why they had removed the weight tag. They had replied me that the weight tag is company's property. I replied them that the price & weight tag goes with the Customer. Though, I did not accepted their answer.
They have over charged the silver rate in the billed silver coin of 10 gms. @40,000/- but the rate during that period were between Rs.33,500/- to 35,000/-. I asked about it, got no satisfactory answer from them.
They have over charged the gold rate on the bill dated 24/07/2015 too.
This is not first time they did their unfair trade practice. They overcharged in my previous bill too, in gold rate & making charges, reference bill # 10447763_064 dated 30/09/2014 for Rs,13,599.84. They had calculated one amount in my Pass Book for gold rate & making charges & billed another amount for making charges & gold rate. When I caught them, they have refunded the amount with interest & litigation charges. After nearly 3 years & 8 months and after complaining to Consumer Affairs Department, WB, but they did not responded to the CAD twice, then the CAD had suggested me to file a complaint to the Consumer Court (District Forum). I went to the consumer assistance bureau to get assistance to file complaint to the Consumer Court (District Forum). The concerned person advice me to send a 'Final Notice' before filing it. I had sent final notice directing them to pay my money into my account within 15 days. They did not responded to my final notice. I again sent a reminder - 1 mentioning last date, suddenly, I got a call from Manas Hazra, one of their staff, he said, Sir you have mentioned the last date, but the cheque signing authority is not in town. I told him okay, take another two days, try to refund my money on Monday or latest by Tuesday. Then again he said, Sir, we are unable to calculated the interest. I told them, okay I will calculate the same for you. I had sent them the calculation too. They had refunded the money on Monday. I did not claimed compensation for their unfair trade practice, harassment & mental agony. But this time I have claimed compensation too for their repeated unfair trade practices, harassment & mental agony. But, they are accepting their dishonesty and singing various stories in the matter to evade my money & blaming me instead of accepting their unfair trade practice, harassment & mental agony.
My next date is on 02/07/2019 in the West Bengal State Consumers department (Online) at 12.00 noon. Please help me to get the above information to get justice & refund of my hard earned money with interest, litigation cost & compensation.
Looking forward to your help & guidance in the above matter.
Thanking You, more
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On Mon, May 20, 2019 at 2:14 PM Rajen Chowdhury <firstname.lastname@example.org>
This will be eye opener to all of us , who fall for their claims no charges for making , loss of metal during making .
Like you we all also have the determination and resolve to face their fraudulent and dishonest approach towards the Hapless Consumer . You must have saved all the Correspondence as evidence . more