REFUSAL AND DENIAL BY AIRTEL DTH TO PROVIDE A FREE TO AIR CHANNEL IN MY BASE PACKAGE

Airtel DTH is continuously denying to provide SVBC2 free to air channel in my base package, stating that SVBC2 is not in Airtel platform and has been removed by Broadcaster. The broadcaster TTD has two free to air channels, SVBC and SVBC2 and these two channels are being provided all DTH operators such as TataSky, DishTV, Videocon, Sun DTH, etc. But Airtel is providing only one channel, i.e. SVBC and refuses to provide SVBC2 in my base package. I have given lot of complaints to Airtel, TRAI, TTD. But the problem remains the same

Can anyone tell me whether provision of a channel is obligation by DTH operator or Broadcaster and subscriber's demand is discretion by DTH operator? more  

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DTH services off late has been brought under the category of unfair trade practices and TRAI seems to be aware of as the regulator itself has increased the financial burden onto the ordinary consumers in fact all the consumers misleading the public that the purpose of the new rules was to make it affordable. On the contrary there is a minimum financial gains of about Rs. 600 crores per month by the DTH service providers. This amount is the minimum based on the assumption that all the consumers have subscribed to just free to air channel bouquet. The amount would go up further with good percentage of the households are also subscribing to paid channels either on a bouquet of channels or on a la carte basis. . more  
Even Hathway local operators are doing same thing. NO FREE to AIR channel is visible, since I have subscribed channels of my own choice. Now the local operator says that, FREE to AIR Channels are not visible, if you do not buy their own channel Bouquet, which is cheating. as you are advertising, NOW CUSTOMER IS A KING, AND MAKING HIM PAY MORE FOR LESSER CHANNELS, WITH NO CHOICE. IS TRAI/HATHWAY LOOKING AT SUCH CUSTOMERS COMPLAINT. more  
This is the action proposed by TRAI

RAI pulls up Dish TV: The DTH operator was forcefully offering a bouquet of free-to-air channels with no choice to subscribers and without their consent,” according to the regulator.
Telecom and broadcast regulator TRAI has asked DTH operator Dish TV India to comply with the provisions of the new regulations for cable and DTH companies. The regulator was responding to consumer complaints about the operator. Earlier TRAI chairman RS Sharma had said they would take strict action against companies that were not complying with the new regulatory framework and were forcing consumers to stick with their own packs and plans.



TRAI also pulled up Bharti Telemedia, which is the company name for Airtel DTH, on similar grounds. According to the TRAI, Dish TV “is forcefully offering a bouquet of free-to-air channels with no choice to subscribers and without their consent.”

In a detailed directive on its website, TRAI wrote that this bouquet of free-to-air channels, which are being added without any choice or consent by subscribers also come with a following message that reads as follows: “This is a free to air bouquet at no extra charge. If you have selected any pay channel, then this bouquet will not impact your NCF.”

TRAI also pointed out that consumers were not able to contact the toll-free number of Dish TV India Ltd to express their grievance. This is also in violation of the new rules, which specifically state that companies need to have a customer care centre for addressing their service requests and complaints.



The rules also specifically say “the distributor shall ensure that such centre: (a) has a toll free “customer care number” having sufficient number of lines or connections and human resources to efficiently service the subscriber base of the distributor.” more  
Give a complain to TRAI and wait for replay. more  
TRAI has been the most unhelpful authority of India. I inquired some issues, including this one. It is now over a month and they have not answered it.
I think this is the reason why majority people are saying that the rules were made for the government and the service provider to make money. more  
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