REFUSAL AND DENIAL BY AIRTEL DTH TO PROVIDE A FREE TO AIR CHANNEL IN MY BASE PACKAGE
Can anyone tell me whether provision of a channel is obligation by DTH operator or Broadcaster and subscriber's demand is discretion by DTH operator? more
RAI pulls up Dish TV: The DTH operator was forcefully offering a bouquet of free-to-air channels with no choice to subscribers and without their consent,” according to the regulator.
Telecom and broadcast regulator TRAI has asked DTH operator Dish TV India to comply with the provisions of the new regulations for cable and DTH companies. The regulator was responding to consumer complaints about the operator. Earlier TRAI chairman RS Sharma had said they would take strict action against companies that were not complying with the new regulatory framework and were forcing consumers to stick with their own packs and plans.
TRAI also pulled up Bharti Telemedia, which is the company name for Airtel DTH, on similar grounds. According to the TRAI, Dish TV “is forcefully offering a bouquet of free-to-air channels with no choice to subscribers and without their consent.”
In a detailed directive on its website, TRAI wrote that this bouquet of free-to-air channels, which are being added without any choice or consent by subscribers also come with a following message that reads as follows: “This is a free to air bouquet at no extra charge. If you have selected any pay channel, then this bouquet will not impact your NCF.”
TRAI also pointed out that consumers were not able to contact the toll-free number of Dish TV India Ltd to express their grievance. This is also in violation of the new rules, which specifically state that companies need to have a customer care centre for addressing their service requests and complaints.
The rules also specifically say “the distributor shall ensure that such centre: (a) has a toll free “customer care number” having sufficient number of lines or connections and human resources to efficiently service the subscriber base of the distributor.” more
I think this is the reason why majority people are saying that the rules were made for the government and the service provider to make money. more