Problem with Kajaria Ceramics Ltd.

I bought premium quality tiles of Kajaria brand considering them as reputed manufacturer for my new house. All major flooring is of Kajaria tiles. Bought premium floor tiles. Facing some stains/surface finish problem and reported to company in last week of Oct 2018 but so far after 3 moths no solution has been given and now absolutely no response from Kajaria Ceramics. Surprisingly they deleted my two complaint emails without reading and giving any reply. I have proofs. No reply on twitter even after 5 reminders. They simply ignored my complaint and not giving any reply to my messages. Their executive rudely told me that he would not attend my complaint. Sent email to corporate office addressed to CMD but no response.Today I lodged complaint with Jago Grahak Jago portal. I shall never ever buy any Kajaria products in my life time............................ more  

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This is to inform that Kajaria Ceramics has settled the matter by giving compensation to me as per my satisfaction without going into consumer court. I also contacted DNV GL which is ISO 9001 certifying organisation and their Norway HQ replied to me. My complaint lodged at INGRAM portal and with DNV GL helped me to sort out the issue. Finally I closed my complaint. Thanks to all of you for your moral support. Regards, Jaydeep Desai more  
You are most welcome Jaydeep. But see that you get the reg. AD form/acknowledement slip back in your possession otherwise it may not be accepted by the court. All the very best. Let us hope we can all help each other out in times of trouble. more  
I already have email read receipt and shall print post receipt from Indian post website more  
TKZ.PLZ.REMEMBER ALL THE BUSINESS HOUSES (EXCEPT VERY FEW LIKE H.LEVER,JHONSON & J ,NOKIA ,MARUTI SUZUKI ETC.)ARE LOOKING FOR PROFIT ONLY, SPECIALLY THE DEALERS..SO MUCH SO OUR GOVT.HAD TO SUPPORT THE CONSUMER GRIEVANCE MOVE.REGARDS.BN DAS more  
)SREE DESAI,please call 1600 11 4000 (NATIONAL HELPLINE FOR CONSUMERS0during office hours.THEY WILL GUIDE YOU.IN CASE ,THEY CAN NOT RESOLVE THE ISSUE AND YOU ARE ADVISED TO FILE A CASE,PLZ.DO NOT ENGAGE A LAWYER..YOU CAN DO IT YOURSELF taking the guidance of the clerks of the CONSUMER COURT in your locality.I FOUGHT WITH GODREJ AND WHIRLPOOL ,won w/o any lawyer's help. PLZ. ARRANGE AND FILE ALL THE RELATED PAPERS ,but submit only the copies.I WILL GUIDE YOU IF NECESSARY,WITH KIND REGARDS.BN DAS,SOUTH CITY.KOLKATA more  
Mr Das, Thanks for offering ur help. If required, I shall definitely ask you. Regards more  
I lodged complaint online more  
Your guidance and offering voluntary help in the matter is really appreciative more  
DEAR JAYDEEP: FIRST OF ALL SEND KAJARIA A NOTICE THAT YOU REGRET THEIR SILENCE OVER YOUR TWO COMPLAINT LETTERS. MEANTIME, GET HOLD OF A DECENT CRIMINAL LAWYER AND AN ACCREDITED GOVT. ARCHITECT. INFORM KAJARIA THAT YOU ARE TAKING THESE STEPS IF THEY DO NOT RESPOND TO YOU IN SEVEN WORKING DAYS. IF YOU DO NOT GET A SATISFACTORY RESPONSE GO AHEAD AND FILE A CRIMINAL CASE AGAINST KAJARIA FOR CRIMINAL BREACH OF TRUST AND SEEK COMPENSATION FOR FAULTY INGREDIENTS AND ALSO MENTAL AGONY. DO NOT FAIL TO SEEK COMPENSATION FOR REPLACING THE CERAMIC TILES AND ALSO DAMAGES FOR MENTAL AGONY AND REIMBURSEMENT OF ALL LEGAL COSTS. (If u feel delicate about seeking Damages, you can still recover the money from Kajaria and donate the same to some Local Charities) more  
writing them more  
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