Post office bank digital transaction limitations
- The access to the savings account (and other investments) is given through the elaborate KYC process, where one has to go to the PO and submit the documents. Even then, the digital banking does not have provision to transfer funds to/from other banks to the PO savings account or to other investment products. The transfer is possible only within the PO accounts.
- If one has to transfer from/to other banks, then another savings account has to be opened through IPPB (India posts payment bank app) which gets linked to the Savings and other accounts. This amounts to maintaining 2 savings account. This is cumbersome to maintain and illogical.
Instead, the PO should provide direct NET banking facilities, like other banks, to the savings and related accounts for a customer. And if a customer already has Savings account, the customer should be able to get the netbanking done online, instead of visits to the PO. more
Government is not paying much attention to modernization of of Postal service. Even in a city like Mumbai post offices are operating from old and dilapidated premises. A large portion of postal service has been taken over by Private Courier Companies which are providing doorstep pick up and efficient delivery service. more
When passports are issued from postoffices nowadays, the management also should accept for a change according to the technology to make the work easier to avoid crowded atmosphere in the post offices. Now nobody has time to waste in the highly demanding living conditions.
The management should start recruiting qualified engineers for this purpose all over the India and go for employment creation. more