Parliament clears Consumer Protection Bill
We are thankful to all members of our circles for regularly participating in various discussions and polls and giving feedback on the bill.
Attached is a copy of the bill for your reference. We will undertake further discussions as we move from formation of a law to its implementation.
Please continue to share your inputs on how to strengthen Consumer Protection in India. more
Removing healthcare services from ambit of the act is a retrograde step. Such a lot happens in this area, by way of service deficiency, incompetence, over charging, forced charging and restrictive practices.
Allowing consumer complaints to be filed from anywhere, will lead to harassment of businesses by unscrupulous persons. At best, complaints must be allowed from the permanent place of residence of complainant, based on address in aadhar card or passport or complsint must be filed within the geography of place of transaction. If filed from the place of residence of the complainant, opposite party must be allowed to defend and argue by video coferencing. Filing of written or by filing written statement and evidence should be allowed by registered post or other means also. The suit cannot start with a presumption that the opposite party is wrong and must come to the complainant's place to
defend. This would lead to blacmail of businesses by pseudo complainants. I hope rules are framed accordingly. more