Parliament clears Consumer Protection Bill

We are pleased to share with you that today the Rajya Sabha cleared the Consumer Protection Bill 2019, thereby paving the way for consumer protection reforms in the nation.

We are thankful to all members of our circles for regularly participating in various discussions and polls and giving feedback on the bill.

Attached is a copy of the bill for your reference. We will undertake further discussions as we move from formation of a law to its implementation.

Please continue to share your inputs on how to strengthen Consumer Protection in India. more  

View all 28 comments Below 28 comments
Great news. Another steps towards empowerment of consumers. More awareness is required amongst consumers. Should be encouraged to spend cash bare minimum. more  
Hope the consumer protection bill is well knitted to have win win situation for both. We will come to experience once the same effectively implemented. Prior to this, everyone is made aware the provisions of the bill by awareness campaigns among the citizens at every corner of the nation. more  
Having enormous problems with Amazon. Where to complain? Thanks Basu more  
Thankful to Dept of Consumer affairs, Govt of India for sending me details of amendments to Act. Consumer courts are requested to expedite settlement of pending cases. It is hearting to note that a provision for arbitration has been introduced in the act. more  
Lawyers should have been brought under the act. A major cause for delay in dispensing justice in all courts, is that lawyers do not have the time to attend multiple cases simultaneously. That is a deficiency in service from the cluent's perspective. I am not talking about quality of service, but only about whether it is provided timely.

Removing healthcare services from ambit of the act is a retrograde step. Such a lot happens in this area, by way of service deficiency, incompetence, over charging, forced charging and restrictive practices.

Allowing consumer complaints to be filed from anywhere, will lead to harassment of businesses by unscrupulous persons. At best, complaints must be allowed from the permanent place of residence of complainant, based on address in aadhar card or passport or complsint must be filed within the geography of place of transaction. If filed from the place of residence of the complainant, opposite party must be allowed to defend and argue by video coferencing. Filing of written or by filing written statement and evidence should be allowed by registered post or other means also. The suit cannot start with a presumption that the opposite party is wrong and must come to the complainant's place to
defend. This would lead to blacmail of businesses by pseudo complainants. I hope rules are framed accordingly. more  
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