Parcel from Zomato Tampered again!!!!

Again ?Parcel from zomato was not sealed and when it comes home for delivery I find it filled only half filled.
When I reached out to customer support for the same I received no help from there as well instead they tell me that THE QUANTITY IS PROPER and this will not happen again.
It’s really unfortunate and shocking how Zomato is functioning.
People order food online expecting it to be safe and this is how it is delivered?No FSSA Standards are being followed !!!
There is no inspection nothing at all.
Think before you order from Zomato more  

View all 21 comments Below 21 comments
The fact is that standards are not followed at all. Even a big and nice looking restaurant does not follow food standards. So when you have prepared your mind to eat food which is not at fssai standard then only use zomato or other online food platforms. To confirm this is not the situation of online but most of the restaurants and hotels even.
Now talking about Zomato services. I have reported issues to them a few times and they listened to it and instantly refunded me the amount as well as they provided the feedback to restaurant as well. whatever city we are but we connect to same customer service. So I want to say that call them and inform about the issue and if they do not offer a refund then ask for it. Also you can report it to Municipal corporation or FSSAI authority about it by going to their website or different cities have their personal applications or websites to report such issues.
Swiggy is a little advanced in this as when you report an issue it is automatically asks if you want to report, refund etc. If you choose refund you get refund instantly automatically without a human intervention. But do not do that multiple times otherwise you will be blocked.

You can also raise your issue to pgportal.gov.in

in order to fix issues we need to raise our voice, we need to spend some time and take some pain to report it to the right place. send notice to some whenever required. approach consumer forum if required.

Also understand the pain of restaurant and zomato services as things are not always the same as we see them. more  
it is better to stop depending on these vendors and learn to cook to stay safe. more  
same thing happened with us. the food delivered to us was spoil. when i called restaurant they said they can not help about it talk to zomato. when i called zomato customer care they also made excuse that they can not help. neither restaurant takes responsibility nor zomato. i uninstalled zomato after that. they have established them self's so they dont care about customers anymore. more  
We should not encourage these Guys more  
Zomato's customer service is worst. Once your payment is received by them, they compketely forget customer's interest. I have also bad experience twice. more  
Post a Comment

Related Posts

    • Apple phones are best leased for 2 years

      I must say cost of owning an apple phone is 3000 rupees a month or 100 rupees a day. The product is a fine product when its new and after 2 years they generally become pieces of junk.

      By Amit Mishra
      /
    • Improving functioning of eCommerce Cashback Programs

      Below are some of the key solutions proposed by you to issues regarding eCommerce cashback programs. Kindly review the same and if you have any additional solutions, please share. We look...

      By Dept. of Consumer Affairs (Government of India)
      /
    • Solutions to improve workings of Online Travel Sites

      Below are some of the key issues outlined by you in regards to travel web sites in India. Kindly review them and share specific solutions that must be implemented to fix these issues. We look forw...

      By Dept. of Consumer Affairs (Government of India)
      /
    • Issues with DTH Service providers: Inputs Sought

      We have seen a large number of posts and comments on issues faced by people with DTH service providers. With this post, we would like to seek your inputs on the various issues you have ...

      By Dept. of Consumer Affairs (Government of India)
      /
    • Online or ePharmacies - Inputs on Solutions

      Below are some of the key issues being reported on online or e-pharmacies and apps. With this post, we would like to seek your specific inputs on solutions that will help address these issues .

      By Dept. of Consumer Affairs (Government of India)
      /
    • eCommerce Guidelines: Inputs Sought

      Thousands of posts and comments have been received on ecommerce in our circles in the past few months. We are pleased to share with you that basis the inputs given to us in several posts and discu...

      By Dept. Of Consumer Affairs (Government of India)
      /
    • ecommerce guidelines and apps - feedback

      Detailing issues faced in each of the listed categories: 1) App Taxis - UBER - I had created an account on the app with my mobile number as soon as the service was launched, but did not use Ub...

      By Tvs Sekhar
      /
    • Unsatisfied Brother Product, Refund Promised but not processed

      I purchased a Brother printer T710W on Feb 2019, after using it for a month I came to know that there is a colour mismatch problem where certain colours were not the same, for instance, black colou...

      By Adeesh Jain
      /
    • Tata service and parts quality

      My reason due of unsatisfaction 1. Over and again the problems are persisting like steering column noise which is persistent from.the 4.th month after purchase 2. The purpose of.buy...

      By Anonymous Circle member
      /
    • Complain about extra billing and rude behaviour by employee

      We were at a restaurent sam's pizza in raipur. We order 5 unlimited offer worth rs 270 each . We were supposed to get a bill of approx rs1500. But the bill we get was shocking as it was indicating ...

      By Anonymous Circle member
      /
    • Relevant Discussion

      This discussion is placed in the wrong circle according to me. All members here in Connected Consumers must give their inputs on these service ecommerce rules. Very very important. I personally hav...

      By Sarita Ravichandran
      /
Share To
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)