Online shopping on Shopclues.com

We purchased online HP M128fw from Shopclues.com vide order no 66953863 dated 2nd September 2015. The product was delivered on 9th September 2015. The printer was not in working condition. Local representative of HP could not install it. We lodged our first complaint for return of the printer we bought from Shopclues.com on 16th September 2015. Since than every day we are talking to Shopclues.com call center number 0124-4414888 and also sending mail to Shopclues.com. Call center employees are every day saying that someone will contact within 48 hours and will arrange to pick up the printer from our premises. We are waiting for refund of the money since 16th September 2015 and when the 48 hours promised by Shopclues.com will get over !!

Spoke to following persons in call center of Shopclues.com:

Mr. Abhishek Yadav on 24th September 2015 @15.45 hrs.
Mr. Mehtab on 28th September 2015 @ 16:00 hrs
Mr. Vikas on 28th September 2015 @ 18:15 hrs
Mr. Deepak Kumar on 28th September 2015 @ 18:25 hrs
Mr Aditya on 29th September 2015 @ 15:00 hrs.

All of the above said that some one will call and arrange to pickup the printer and refund. But on Shopclues.com our request for return of printer was surprisingly closed!!!

After lapse of 25 days Shopclues.com is clueless. It’s a shame on Shopclues.com. Even emails to Mr.Sanjay Sethi, CEO of Shopclues.com remains unanswered. Please don't buy online from Shopclues.com as they don't have return policy or after sale service. more  

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[ ]( # ) COMPUTER FOR ONLINE CLASSES
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For online classes we are providing a complete set of computer with UPS in following specifications:
Monitor 15"; Camera & headphone
CPU: 160 GB HDD, 2 GB RAM, Core 2 duo
Keyboard, mouse
UPS ( Electronic voltage stabilizer )
This complete set we offer pan India for Rs. 21000/- ( All inclusive )
One extra 160 GB Hard disk will be supplied free of cost within 5 years, if present becomes in sufficient.
All carry "M.I.'s" 1 year warranty.
 
   
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We understand the hardships...  
Hardships of the parents, hardships of teachers, hardships of every such individual who is now compelled to work from home; be it student or the the professional now computer set is must.
we decided to help all such people by providing the complete set including UPS to save your machine for longer life.
In comparison to laptops desktop is robust & long  lasting and also cheap & best !
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Every one should be careful about online purchases. One day other all of us will be attracted to online purchases and thereby we get cheated also
G.K.Naidu, Hyderabad more  
The particular brand of HP printer - HP M128fw - could have been easily procured from the HP site in India - http://www8.hp.com/in/en/home.html, wherby u could have been assured of genuine product supplied by the company. Costwise and productwise - this is the only reliable site to buy genuine HP products. more  
Let us send a white paper to home ministry on online fraud and punitive actions. from Ola taxi to computer this has become a permanent feature of our market and need executive action. more  
It's one of the worst sites we ever know pls keep everybody from your local circles posted bout the same would suggest to Lodge a complaint with the consumer forum regarding your product more  
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