Online or ePharmacies - Inputs on Issues

Recently, we have seen issues being reported on online pharmacies esp around disclosure of MRPs and expiry dates on the apps/sites. Below are some of the key issues raised by you in regards to online/ecommerce pharmacy sites and apps. With this post, we would like to seek any additional issues that you have faced with them and if not what solutions must be implemented to address these issues.

We look forward to your inputs!

Online Pharmacies – Issues

1.They do not disclose MRP and expiry dates on the app/site
2.The genuineness of the medicines procured for online pharmacies cannot be guaranteed
3.They take long time to deliver medicines
4.Many sites store the payment/card details of the users without their permission
5.These pharmacies do not store the medicines properly in their warehouses and during transit to consumers
6.Many times, these online pharmacies do not have sufficient stock of medicines
7.They release misleading ads like ‘55% off on medicines’ to attract customers
8.They take the order and then when the delivery comes after 3-4 days, a note just says that certain medicines were unavailable
9.Once you sign up on these sites, they just flood your mailbox and phone with offer messages. more  

View all 100 comments Below 100 comments
Pls read as violations more  
On line Pharmacies management should be organized to have a meeting with concerned Govt officials and proper decisions to be made.The decisions should be publicized.The common made should be able to reach it the appropriate authorities with help line facilities.Punishment s can also be indicated and imposed for violatiuons.With all these shortcomings will be able compete with China and others. more  
Please escalate the points for taking further action in the matter. more  
Normally 20% discounts are given. This is available in open market also. more  
On line pharmacists indicate low prices alternative medicines. When we order them, they delay the supply saying that these medicines are not in stock and arranging / ordered with manufacturer. They go on sending massage for more then a week but do not confirm the supply of medicines. On enquiry they don't know when medicines will come. You can buy alternative medicines available with them in stoke which are on much higher MRP. By the time things become so critical that no alternative but to purchase high cost medicines by placing new order and lose the discount offered on previous medicines.

When on line pharmacists offer up to 30 per. discount then why not MRP is reduced to no discount. I think there some hidden deals between manufacturer and supplier to go on increasing MRP to give more and more discount to attract people. Some time people are on loss because they don't know the bottom of it. Hence MRP should be made realistic. more  
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