Online Mobile Insurance

Dear All,
I had purchased an insurance policy for my mobile via online website. Unfortunately, my mobile got stolen. They asked me to get FIR copy, which I duly submitted, then they again asked for Closure order from Court, which I again frequented the court 4-5 times and submitted it to the mobile company. All this getting documents took few months as police and court works at their own pace. Now, the mobile company has stopped responding via email or phone. The customer care asks me to contact their claim settlement department and gives 2 mobile numbers, which again never got picked.

Please suggest what action shall I take? more  

View all 17 comments Below 17 comments
Shailey Goyal, a hand written application addressed to concerned officer or company giving all the details and if possible photo copies of previous correspondence and relevant document will be enough. But a printed one is preferred. more  
It appears that you have no courtesy to disclose either your own identity or that of the Insurance and Mobile Company! As such, you might have raised an imaginary issue for getting free opinions of others. more  
Sir, it is not an imaginary issue for taking respectable people for a ride. A person who undergoes sufferings only knows the pain. If you cannot advise a solution , I would request you to pls refrain from making such comments. more  
Insurance is just one type of assurance, which they never keep. more  
one of the misunderstanding for us that if we do the insurance then we goes to careless about the asset but once you insurance done then total liability goes to insurance company about that asset never go to police station because u purchase insurance all the formalities do the insurance company because we are paying insurance amount so first u have complain about insurance company in consumer court and then do other formalities more  
Similar to life and vehicle insurance what documents did you get and check clearly on what are the t & c to take it forward .then post it in the consumer grievance section and also jagograhak jago. more  
I have Insurance policy document which mentions about coverage, but insurance co has gone deaf. I shall follow your advise. Thanks for your assistance. more  
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