Ola bluntly cheating customers!!
I proceeded with the journey and used the vehicle for additional 15 Kms at Hissar for the work there. I returned by 3 PM (which was two hour earlier than the time selected) due to traffic in Delhi. And then I was surprised to see the bill showing Rs 6531/-. When I checked the details it showed the breakdown as : -
Base fare (for 235 Km) – Rs 2595.98
Additional Distance Charges (158 Kms) – Rs 1738/-
Additional Time Charges (12 Hours) – Rs 1440/-
Night time allowance – Rs 150/-
Driver Allowance (2 days) – Rs 400/-
Taxes – Rs 435.62
Play Convenience Fee – Rs 20/-
Coupon - -250/- (Minus)
Total Rs 6531/-
I called up the customer care and they told me that they cant see the return time selected by me but the app had calculated the trip time as 17 hours and hence has taken 12 hours as extra. He confirmed that the earlier trip was selected for 1 day and 7 hours which was cancelled by the driver for which I had to re select the trip and also accepted that the fare difference between 17 hours trip and 1 day 7 hours trip was only about Rs 200/-. The same can be checked from the snapshots of their app for similar trip now as attached. I told him that there was some problem with your app since the customer does not select or calculate the total time of the trip but only selects the departure and return time which is converted into running time by the app. And since my requirement was of over one day, which is clear from the earlier trip which was cancelled from their end resulting in need of re booking the trip, and also the fact that there is hardly any fare difference between 17 hours and 1 day 7 hours, it does not stand to logic why would I be selecting 17 hours. On the other hand, I proved it to them that the app has some problem because it is calculating base fare for 235 Kms for Hissar return trip which it can not be since Hissar one way is about 185 Kms. I tried all channels for discussions for about four hours. But they wouldnt listen and continued insisting that I have to pay Rs 6531/-. I refused to pay the amount and now they have withheld the drivers money. The driver was a nice person and I dont want him to be penalized for no fault of his but also dont want Ola to take the customers for a ride. If I dont challenge them, tomorrow they will make it a routine to cheat customers. And we have nowhere to go except Ola or Uber.
Can some learned friend advise further course of action without the driver suffering? I feel we, as active citizens, need to take some action before the only two online taxi service providers ie Ola and Uber start bluntly cheating us like this. more
1.After this the malpractice starts.
2. When I go to the past rides,the tripshows it is ongoing whereas I confirmed from my wife that she has reached destination and the trip is completed whereas it is in the app it shows "ongoing."
3.First msg comes thanking me for having chosen post paid,which I have not done.
4.Finally the bolt from Blue comes from OLA( the ongoing sign goes off) and the bill is for Rs 440 because some other person has engaged same driver for another trip which is added to our trip of Rs51.This is being shown as amt due in post paid account which they have opened on their own without my signing for it.
5.I tried to contact customer care and it is always engaged.On two occasions it was ringing but nobody picks up.
6.For all the malfunctioning of their app,we are taken for a ride!
8.What a lovely day I had thanks to OLA
9.Will someone take note and help us to discipline OLA and compensate us for loss of unproductive time on such pursuits.
10. I as a senior citizen would like to have a peaceful time and these people are haressing us like this. more
If I approach consumer forum, I will have to hire a lawyer and shell out hefty amount. On the other hand, if I don't pay, then I guess Ola will have to approach for legal recourse and then I can reply accordingly.
But I am confused as to what course of action should I take? Can I please be suggested the best possible course of action in the given circumstances?
I have never approached consumer forum ever. Can I also be suggested some sincere and competent lawyer to fight for justice?
Just google for Local Taxis for Outstation Travel & book the nearest Physical One ..
Or better still, depend on the Homegrown Favourites MMT or Savaari etc. as they are much much more Dependable .... more
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On Mon, Feb 11, 2019 at 2:27 PM Ashok Kumar Kuwar <firstname.lastname@example.org>