OEMs refusing to honour warranty for ecommerce purchases

We purchased a Yamaha PSR E-353 keyboard from Cloudtail via Amazon in Jan 2017 with a 3 year warranty.

Since last few days the key board was not functioning properly and when we took the keyboard to a Yamaha service center in Delhi, we were denied service stating that Yamaha only honours warranty for products sold via the dealer network and not via online channel.

Why such discrimination Yamaha? and Cloudtail, why was this not mentioned in the listing or terms when the product was sold? more  

View all 21 comments Below 21 comments
The eCommerce companies are gradually losing their credibility & reliability. Days are ahead when people will completely avoid online marketing and revert back to the earlier system of purchasing from the local showrooms after physical verification and full satisfaction of the reliability of the manufacturers and dealers. Enormous complaints regarding dishonor of manufacturers' warranty began pouring in since the days online purchasing got popularity and momentum. Their days are apparently numbered now. more  
Indirectly a very helpful contribution by Sachin Taparia.
The lesson: Buy what you can see and approve with human contact of a sales person. more  
That is the reason when you buy an item on line which needs servicing and warranty aspects first of all ask the online portal as to who is going to address warranty issues.It is prudent otherwise afterwards running from one pillar to another is a time consuming affair.
Write a complain in the yamaha website and ask them about it.
with the equipment you would have got a warranty information for registeration check for the same more  
Nothing to get surprise, it's a common phenomen and a big no. of customers have already experienced such problem. It is already advised not to purchase any consumer durables and capital goods through Online channels as manufacturers are not responsible for any service agreement. You can take up the issue with the E commerce agency from whom you purchased the goods. Authorised dealer takes responsibility to address such greivences. more  
REALLY PATHETIC - DO THEY MEAN TO SAY THAT THE PRODUCTS THEY SELL ONLINE ARE SUBSTANDARD AND THE DON'T CARRY THE STANDARD WARRANTIES more  
Post a Comment

Related Posts

    • Onion Prices

      What is the department doing about onion prices. Even companies like big basket attached are selling it at 100+. What is the point of such apps who despite procuring millions of kilos ca...

      By Shikha Jain
      /
    • Consumer Ministry unable to spend allocated funds

      Seems consumer ministry only spent 65% of the funds allocated to it. See attached Why sirs. Why dont you have the infrastructure to take up issues reported by us. Why is there not a circle in every...

      By Harsimran Kaur
      /
    • VU Smart display gone in just 1 year

      I have purchased VU Smart tv worth 40,000 in nov 2018 and in nov 2019 just 2 days after warranty expired it stopped working with horizontal lines on display panel , they are fooling people with the...

      By Rahul Tripathi
      /
    • Worst e-commerce is croma.com

      I had booked the product as a gift to my friend on 23rd Nov 2019. The product was supposed to be delivered on 30th Nov 2019 as on 1st Dec 2019 was her marriage. As croma.com is not a very popular e...

      By Debojyoti Kundu
      /
    • Fake websites

      I recently fell prey to a fake website Montblancindia.com that uses authentic Montblanc logo etc and was offering premium pen at 50% discount. Buyers beware. The product that they sent was in a sha...

      By Anonymous Circle member
      /
    • online pharmacies

      These pharmacies,on the face of it,are perfectly legal,and are selling genuine medicines through valid reciepts and paers,on the basis of prescriptions forwarded to them.The Govt. is falling into t...

      By GOVIND PERHSAD
      /
    • Online pharmacies are illegal

      The drug regulatir has reiterated today that epharmacies are illegal. Can someone in the circle please clarify what does that mean. How will govt enforce this? Warrant against the direct...

      By Sneha Goyal
      /
    • Jio Mobile -- Malfunctioning of Jio Sim Card ! ?

      Just a one month ago, I have purchased a brand new Jio Sim card , from a Jio outlet from Sahakar nagar area, Pune. The Jio sales person has verified the Adhar Card, taken a Fre...

      By Achyut Joshi
      /
    • Fast tag - Good intentions, wrong time, wrong implementation

      While fast tag would be good for the users in terms of not having to take out cash, wait for change etc., the timing and implementation are not what they ought to be. Timing: December, January...

      By Padmanabhan G
      /
    • Doctors accepting women as bribes from pharma cos

      So pharma companies are now offering women to doctors in addition to bribes, free foreign trip etc which were always the norm. No wonder doctors are getting beaten. So much frustration is easy to u...

      By Sandhya Agarwal
      /
    • Reliance Jio model is permissible now?

      Step 1 - Lower prices to unrealistic levels, get Govt to support, kill competition. Step 2 - take major market share in 2-3 years Step 3 - Reliance Jio to raise mobile service...

      By Amit Mishra
      /
Share
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)