Non Delivery of parcel by Professional Courriers

Hi, Dear all, I am sharing this frustrating experience of terrible service by well known courier agency- Professional couriers. I was sent a parcel by my friend from Chennai. When it reached Ratnagiri, the courier delivery boy called me to ask about my address and I guided him. I was not at home, so I informed my father who was at home that the delivery boy would be coming to deliver the parcel. After an hour, I received a call from my father who told me that nobody had arrived yet. So, I rang the delivery boy to inquire where he was. After multiple missed calls, He finally attended mycall and told me that he had already delivered the parcel and that I had received it. I was puzzled and I asked him the details. He said that he handed it over to a guy at our society gate who signed the receipt. The guy did not deliver the parcel at home nor did he ask the identity details of the person he handed it to near the society gate. We then, went to the regional courier office and complained to the incharge about what happened. We told him its irresponsible of the courier delivery boy to hand over parcels to anybody without asking identity proofs if the delivery is outside of home. But to our disappointment, the incharge told us that they have been delivering parcels like that without asking identity proofs since a long time and such a mistake never happened and that he cannot help us in this case. We complained to the courier head office also about the same but received no co-operation. I have filed a complaint on consumer court online. What else should I do in this case? more  

View all 23 comments Below 23 comments
You did a good job by complaining to the Consumer Forum. more  
DEAR RAHUL,yes you have done the right thing to put up this case of a poor service offered to you to the CONSUMER COURT.but,we suggest you to call the National Helpline for the CONSUMERS 1600 11 4000 and get guided.MEANWHILE,plz.lodge a GD with the LOCAL POLICE STATION.With regards.BN DAS more  
THIS IS NORMAL PRACTICE BY DELIVERY BOYS OF COURIOR COMPANY. THE COMPANY DOES NOE ACCEPT THE MISTAKE FOR THEIR DELIVERY BOY BECAUSE THAN THEY WILL HAVE TO COMPENSATE. more  
This is speciality of Professional Couriers. Even I have lodged a complaint against them, but they are not bothered as they have caught big fishes in their net for courier work. The new cheque book issued by IDBI bank reached me after one month when the IDBI branch and my house are 600 meters apart that too with a lot of chasing and follow up. Couple of times I was told that my house is quite far from their delivery location centre, hence if I need I will have to come to their centre and collect the same. more  
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