MTR Foods cheating people

On 20.11.18 I placed an online order directly on MTR Site for kesari halwa and choclate drink for my aged mother. Till date neither have i got the goods nor refund nor any status is being informed. After trying to speak to their customer care several times I wrote an email to their customer care on 10.12.18. Immediately some one from their customer care called me and assured me that they would look into the matter and revert back. However, after a week a lady Soumya reverted back saying the parcel has been misplaced/lost by the courier company and they would be sending me another consignment again. I refused to take another consignment & told them to refund my money. She said ok they will refund my money. However after that no call or intimation of my money refund. Today 24.12.18 I again called their helpline @ 02.07pm and my good luck that I could speak to an executive - Dilip, told him the whole story n awaiting for my refund. He informs me that he will check and call me back. It's 2.40pm now and still waiting for his call. Hereby i wish to warn all customers not to buy MTR products from their online site. Their customer service is pathetic. They just usurp your money and don't even revert back. Surprisingly I ordered the kesari halwa packets from amazon on 1.12.18 and the same was delivered on 2.12.18. I request the consumer court to take strict action against MTR and any such companies which cheat the consumers. more  

View all 19 comments Below 19 comments
Govt must make strict laws so that the culprit can be punished at the earliest. more  
One should go for online marketing, specifically, when payment is made in advance, only on careful selection of a popular and reputed eCommerce company. Problems of this sorts are started if a wrong company is selected with a hope of saving some extra bucks. more  
We can't keep silence just because it's time consuming as far as cost is concerned, we will get it reimbursed by way of order of court. more  
Request all local circle members to completely avoid untested e-commerce sites.

To me, Amazon may be a little expensive, but it neither falters on dates or quality of the product. more  
@Swamy Swarna, Sir, if the company has failed to deliver the ordered item and then do not refund the amount, then what would a consumer call the company. What is the right of the company not to refund the money. However, I find there are others also who have complained similarly. In such a scenario the consumer is right to call the company as cheater as basically besides other problems, the consumer has been duped off with the money. more  
Post a Comment

Related Posts

    • Cable TV charges - Covid 19

      During this Covid-19, Govts, Corporates and every citizen are sacrificing to the extent possible despite loss of income and pains. In case of cable TV and Dish operators have not contributed anyth...

      By Perry AL
      /
    • Make government and related services completely online

      This is the nth time I am posting in this circle regarding making services completely online to reduce unnecessary travel by citizens and reducing the crowd at these service centers/offices. Let th...

      By Padmanabhan G
      /
    • Excellent work Circles and LocalCircles

      All members must go through this report shared by LocalCircles which seems like same day action by Government

      By Sarika Bansal
      /
    • Govts regressive move

      Of taking out sanitizers and masks from essential commodity list. Adding 3 months back had reduced price of sanitizer 50 rs for 100 ml. Has the pandemic ended in Govt eyes. If not why t...

      By Sarita Ravichandran
      /
    • Incompetence of Urban company

      I have a similar experience with urban company. The AC which was running well, after servicing was cooling less. The technicians who came to do the job were more interested in recharging gas. They ...

      By Suresh Gopinathan
      /
    • Urban Company AC Service Provider uses Spurious Parts, Urban Company not resolving the issue

      We got AC repaired thru Urban Company @urbancompany, The Service provider used Spurious parts and charged us for the originals. Complaint to Urban Company not resulting into a resolution. Urban Com...

      By Hardeep Singh Arora
      /
    • Flipkart fooling and looting customers

      Booked the order with Flipkart on 24th March 2020 for Product - Realme C3 mobile phone. The last product location updated was for Bhivandi location on 5th May 2020 and there was no status change ti...

      By Ubaid Khan
      /
    • Flight refund

      I had an expereince on flight refund in the last month. Airindia express not operated flight (till now not operated) and they deducted a huge amount. The ticket was purchas...

      By Subair Mecherikkal
      /
    • Medlife nevligence

      Online companies, like Medlife which supply allopathic, Ayurvedic and other medicines , have no system to directly communicate with client.assure till last moment, and ship order by writing out of ...

      By Satyapal Singh
      /
    • TIMES OF INDIA SUBSCRIPTION

      Paid six month online subscription amount directly to TImes publication thru web in first week of March 2020, Till today neither the paper is delivered nor amount refunded Just imagine the Re...

      By Anil Jashnani
      /
    • Is Consumer Affairs serious about misleading ads

      LocalCircles see attached. Is the Ministry of Consumer Affairs paying attention to your/our submission to bring about a law or is it not a priority. Heavy penalties are important if misleading ads ...

      By Sneha Goyal
      /
Share
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)