Make My Trip - Booking - Open Cheating
The story is I planned a trip to Kerala for a week and the package was fixed @ 78k which was told to be rounded off to 75k, I have paid 15k as advance almost 30days before the travel date. 2nd payment was due on 23rd Nov but I had unforseen emergency due to which the trip was to be cancelled, as soon as I realized I tried to approach and them by replying to email, call and also cancelling thru their portal, none worked and after a week I still could see no update nor a call etc., from MMT. I then reinitiated the cancellation process after which a few calls occured, surprisingly their calculation goes like this; in the event of cancellation before <20 to 11 days 20% of total package cost which is 78k in my case was to be paid back - does that sound easy?
Who would like to pay 20 of the trip which was never taken??
I also tried to get their escalation matrix or see if someone above would come in contact and be reasonable (20% of advanced paid to cover any cancellations was still fair?)
None returned and just said you will not get any money back which is alarming!
Now... am I a customer covered by the governing rules to help and void such fraud by the companies or just see what's going on?
I am speechless and totally frustrated looking at the attitude, behavior and the way companies operate today!!
No rationale, no ethics, no care, just cheat and run away with such hard earned money and then becomes black money??
comments, help appreciated! more