THIS IS A VERY SERIOUS MATTER.Being handicapped.I mostly rely on e.commerce even for daily needs,but somtimes the quality is so poor that one has to complain.I recently ordered and recd a 10 kg ATTA BAG FROM A RENOWNED COMPANY,BUT THE QUALITY WAS VERY POOR AND i ASKED FOR REPLACEMENT OR REFUND.i WAS ASTONISHED TO HEAR THE RPLY FROM THE AMAZON PORTAL;PLEASE ASK THE MANUFACUTUER.Has anybody ever been asked to contact the manufacturer,when we find bad quality products in the shop?But we feel lost and defeated to deal with these giants. more  

View all 21 comments Below 21 comments
This is NOT so much about the personal experience of Govind ji but typical of the way the sellers treat the customer. When you buy something at a shop or online portal, you do because you assume it is safe to buy from them. You pay a premium to them even though you can get the stuff locally from what you see as less trustworthy local or other sources at cheaper rates. Amazon can't treat customers in India like dirt. Its response to a US citizen would be totally different as there, it can face millions of dollars class law suits. Folks, please therefore assert your rights as a consumer rather than blaming yourselves victims like Govindji. In the US every supermarket has a 'returns ' counter where you can return purchases made and get cash refunds with no questions asked. Should we not have such facilities here? It should be mandatory for online firms to ensure refunds with no questions asked. Let us write to each of our area MPs or MLAs to raise this issue in Parliament and State assemblies, after all, they are paid to deal with public problems. more  
I returned few product (not food) to amazon, they taken back and refund it after 3 days. You should read the return policy of that product and act accordingly.

While ordering we should open our eyes to read return policy. We should not purchase any item, which does not provide a min of 7 days return policy. more  
As per FSSAI, the manufacturer and DEALER are equally responsible. The CP judgements also say this. Unfortunately, AMAZON belongs to NEITHER. It is only a facilitatorand will escape action against them more  
Govind Perhsad-- Put your photo before you post any more pls? Any bad quality from any E-commerce service provider not only be returned but reported to the Ministry of Commerce or at Consumer Forums /Complaint Cell at the earliest. If reporting is not done than it shall continue for other consumer unstopped.Secondly with out reporting how the Govt could improve such services? more  
The Amazon cite won't have column for feed back where we can lodge the Complaint. They are saying anything on normal cite. The customer feed back to the manufacturer always on no reply cite. more  
Post a Comment

Related Posts

    • Daikin AC service and parts cost exhorbidant

      I bought Daikin Inverter AC in 2017. Till last June it worked Fine. June 2019 it was not cooling enough. When complained Daikin service people serviced. It was OK for one week and again it was not ...

      By Veera Ragavan
    • Covid 19 billing standard for treatment

      See attached covid 19 treatment bill of 9 lakhs plus for 12 days of hospitalisation in a private hospital in palghar Maharashtra. If the govt of india doesnt standardize rates for covid ...

      By Aditi Gupta
    • Safety handling charges by e commerce companies

      E Commerce companies have started safety handling charges. This is essentially for using sanitizers,gloves and keeping ware houses clean. Ideally this is something that is expected. But in the name...

      By Rajay Kumar
    • Disobeyance of justice of consumer Forum by Godrej

      I have raised a complaint against godrej appliances at District Consumer Forum ,Puri. I have won the case .But the Company has not yet provided the service, Compensession or litigation amount after...

    • Misleading Advertisement by Unilever

      I request all of you to look at the attached picture and tell me how exactly can a sanitizer boost immunity. Thats the misleading claim by lifebuoy a brand of unilever If comp...

      By Seema Mehra
    • SAmsung AC Service is not responding, and Samsung is not taking calls or helping

      Hi Friends, I am in very bad situation, I have brought Samsung AC on 16th May and they installed on 19th May 2020. The AC ran fine on 19th from 20th it is not working . When i raised a t...

      By Satya Chilukuri
    • Warranty Extension due Covid 19

      I request the consumer affairs or home affairs department to pass an Order where all manufacturers are required to give two months extended grace warranty on all products and services where the per...

      By Sarita Ravichandran
    • Regarding online service providers exa. Web based services.

      I am a regular subscriber of magicbricks, this company provides web based services in realty business last year i purchased their plan by paying around Rs 45000/- and my plan was supposed to end in...

      By Anonymous Circle member
    • Cheating from Spice Jet

      Spice jet has cancelled my flight from Kolkata to Chennai , but did not refund my ticket amount. The credit shell balance is empty. I have tried to reach the customer service many times, but in v...

      By Anuvab Jana
    • Flight Fares range and ceiling defined

      DGCA released new minimum and maximum fare structure for routes. For the next three months, No flight ticket in India will be less than Rs 2,000 and and can not be more than Rs 18,600. These figure...

      By Vinita Agrawal
    • Refund rules for Air India cancelled flights

      Air India is not refunding the amounts paid for travel abroad in May but asking passengers to travel by 30th September 2020 or 31st March 2021 and pay the fare difference if any. Why sho...

      By Shantinath Jain
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)