MI TV 4A 43(108cm) in MI official site

Recently i Bought MI TV 4A 43(108cm) in MI official site and order id 518111594906124801..we received it on 19-11-2018(Monday) at 7:30PM by BLUE DART courier service.. We opened it and installed the product, after installation we found that it has a big crack which is seen after installation only and we found other customer bill in the box who returned it due to damage, immediately we contacted customer care and explained the issue to them, but they said we shouldn't open the box without their service men presence, we are unaware of this policy they didn't inform us about this in any manner that we shouldn't open the box without their service men presence, since 8 days we are contacting customer care they said that they filed complaints, these are the complaint numbers WOIN2018112601540 , Woin2018112102806 .. Yesterday we got a call that our product will be repaired with 30% discount for us how can they say that a new tv will be repaired for us with discount instead of replacing the product, then what is the use of buying a new tv.so we approached u for justice..
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If the company is not prepared to replace the set, you should preserve all the related documents and evidences of correspondence and approach the consumers' court. That's the only way to get justice. more  
MI is good but their service centers are fraud. I gave my phone to repair and they further damaged the motherboard and now they are not taking the responsibility. I am have filed online case in consumer court and will soon do an FIR. more  
There should not be any charges for any repair of a newly purchased product. more  
You have paid and opened the box it's your fundamental rights. Anyway ask him to give more discount and extended guarantee. Indian courts will pull you for years. You cannot enjoy what you intended. So act wisely. Happy to know thease guys are also like others. more  
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