Make Consumer affairs better

Providing good customer service means not only knowing what customers want and provide better services. The situation demands to anticipate the needs of the customers & provide better facilities.

Positive surprises: Little extra that will bring positive feeling to the customers to make happy customer. The feedback of happy customer will create more customers.

Consistency: This is a key component in customer service. Not only does it build trust and loyalty when a customer perceives business as consistent and predictable, but customers will often choose the known option over the unknown one.

Value : Customers judge value in a number of ways. A customer will be delighted if staffs is friendlier, product & service qualities are good & the customer wants and expects the value for money.

Speed and Communication :
No one likes waiting for negligence of staff member to take notice of him. Attending to customers quickly and updating them when things have to move a little more slowly will have positive feeling. Updates are especially important either by personal contacts or a quick phone call or email.

Sense of Importance :
Customers want to feel as if they are important for the business. Customers should be treated with courtesy, respect & politeness. Also, when dealing with an angry or difficult customer, it is vital to keep own emotions in check. Reply in anger may feel good for a moment, but it only escalates the situation. more  

Happy to know the new activity/Issue "Make Consumer Affairs Better" is started and thanks for my enrolment in this new Circle
G.K.Naidu, Hyderabad more  
Ultimately Customer satisfaction is important. I agree with the points as suggsted by Mr Ghosh.Product quality , behaviour of sales persons , time and Service after sales are quite important. Customers should keep the reords of warranty cards /gauranty cards and Bills/Recipts for future
G.K.Naidu, HYDERABAD more  
Packaging : In FMCG items eg biscuits,toothpaste,bath soaps etc a trend has been set by most large manufacturers to reduce the quantity of product per pack. They talk of holding the price line,but at Consumer's cost. Odd weights eg 113gm/57gm etc are seen and Consumer can not really compare the price put by various producers. Some norms need to be fixed for package size of every consumer item, either in weight or numbers, and enforced on all manufacturers.
Misleading Ads : A ban on misleading ads is necessary to protect consumers.Someone says"biscuit mein maida kha rahe ho " and offers atta biscuit. But that too has only small proportion of atta and mainly maida.There are other similar ads too. more  
Thank you very much for your kind advice. The customer satisfactions are the real strategy of the happy. Somebody the seller, they will care their own profit enough. That is not the future movement. Thank you. more  
Post a Comment

Related Posts

    • Are AC manufacturers having a cartel

      In less than 100 days AC manufacturers have raised prices by 8-13% and no questions are being asked. The Government yesterday announced a PLI scheme for them too. Shouldn&rsq...

      By Asha Gupta
      /
    • Misleading ads continue while Govt inactive

      See attached now Dabur Chavyanprash says eat 2 spoons and u will have protection from Covid. How about consumer affairs imposes a fine of 500 crores on Dabur equivalent to one year sales. And guess...

      By Shikha Chhabra
      /
    • Do not trust OLX and QUIKR at all

      Wife Tried selling some old furniture and home stuff on both. She Has got many more calls from scamsters than genuine buyers. One guy even asked her to make a payment, in the guise of h...

      By Vishal Khanna
      /
    • Auto Pay will require OTP

      While it is really nice that the Govt acted on our request from 2016 and implemented mandatory OTP for recurring charges on cards they have extended the date to comply to Oct 1 2021. Go...

      By Amit Mishra
      /
    • Consumer Affairs and Misleading Ads

      Is consumer affiars acting against misleading ads. All the reporting was done survey was done but see attached tulsi turmeric eggs to solve all problems misleading consumers. Now that co...

      By Sarika Bansal
      /
    • Auto Pay will require OTP

      I think Govt has accepted another one of LocalCircles ask. Banks & networks like HDFC, SBI, ICICI, Axis, Mastercard, Amex to decline all auto pay transactions from April 1. But this ...

      By Sarika Bansal
      /
    • Flights - their way of increased revenue

      I did a test run to book a flight on Indigo. Here are by observations of how they are increasing their revenue at the cost of the customer: - Option of double and triple seats i.e. a passenger...

      By Padmanabhan G
      /
    • Banks off for 14 days on April

      I think half of the banks should be shut in India and 50% employees asked to find different jobs. How can u be shut half of the month when your customers is open. Regulator RBI do u ever listen to ...

      By Nikita Mehra
      /
    • Misleading advertisements

      I have noticed multiple toothpaste ads showing how toothpaste must be applied from one end to the other of the toothbrush. Experts say that should not be the case and only pea sized t...

      By Sarika Bansal
      /
    • Post office bank digital transaction limitations

      If one has a savings account in Post office (this is mandatory any credits from other PO savings) and other investments like PPF, KVP,NSC etc., there is no direct way to transfer money digitally to...

      By Padmanabhan G
      /
    • Consumer Affairs and Misleading Ads

      Can someone from the department please advise if any action was taken against a ton of covid related ads that were given to them. I am reattaching them for everyones reference. They are ...

      By Shikha Jain
      /
Share
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)