Make Consumer affairs better
Positive surprises: Little extra that will bring positive feeling to the customers to make happy customer. The feedback of happy customer will create more customers.
Consistency: This is a key component in customer service. Not only does it build trust and loyalty when a customer perceives business as consistent and predictable, but customers will often choose the known option over the unknown one.
Value : Customers judge value in a number of ways. A customer will be delighted if staffs is friendlier, product & service qualities are good & the customer wants and expects the value for money.
Speed and Communication :
No one likes waiting for negligence of staff member to take notice of him. Attending to customers quickly and updating them when things have to move a little more slowly will have positive feeling. Updates are especially important either by personal contacts or a quick phone call or email.
Sense of Importance :
Customers want to feel as if they are important for the business. Customers should be treated with courtesy, respect & politeness. Also, when dealing with an angry or difficult customer, it is vital to keep own emotions in check. Reply in anger may feel good for a moment, but it only escalates the situation. more
G.K.Naidu, Hyderabad more
G.K.Naidu, HYDERABAD more
Misleading Ads : A ban on misleading ads is necessary to protect consumers.Someone says"biscuit mein maida kha rahe ho " and offers atta biscuit. But that too has only small proportion of atta and mainly maida.There are other similar ads too. more