Luggage Misplaced: court makes Jet Etihad Pay Rs 1.25 lakh
Jayanthi Rajvi, had flown to Zurich in Switzerland for quick getaway. However, once she arrived in the country, she found that her bags weren’t there. She waited for two hours for luggage that never came. She later complained with Etihad Airways but the response she got was unsatisfactory.
Rajvi did not get anything but 35 Swiss Franc for expenses. Since she had none of the clothes she had packed for her six-day stay, she depended on her friend’s wardrobe, Rajvi told the forum. It was only after the vacation had ended, and when she came back to Hyderabad, that Rajvi was given her luggage back.
Meanwhile, the airlines said that the passenger had not performed a valuation of the luggage.
Representatives of Etihad argued they gave 35 Franc as mandated by the Montreal Convention since no valuation figure was provided. Jet Airways also said Rajvi could have fraudulently transferred the contents beforehand. However, barring all allegation, Consumer Forum - 3 said there was deficiency in service. It ordered the airlines to pay $1,500 at `69.85 per US Dollar and another `20,000 towards court charges. more
Can you eloborate the steps taken to get this verdict.Normally one of the area The Airlines give least attention is Luggage delay or lost.But they they take more attention while receiving the Luggage.
It would be better to all to share more on this . Others can refer this and also the precuations to take in advance. more