Long live NCDRC

Giving a bad haircut to a customer turned out to be awfully expensive for the Chennai-based ITC Maurya, which has been asked to pay Rs 2 crore in compensation to the woman by the National Consumer Disputes Redressal Commission (NCDRC), given the mental trauma she underwent due to the negligence of a hair professional at the five-star hotel’s salon.

The complainant, a 42-year-old woman, had gone to the hotel’s salon on April 18, 2018, for a haircut before an important interview. However, despite her instructions for flicks in front and a 4-inch trim from the bottom, the hairdresser at the said salon chopped off her long hair. The woman in her complaint said she wear spectacles, which were taken off for the haircut, and was also asked by the hairdresser to keep her head down, and hence she could not see herself clearly in the mirror and noticed her hair only after it was trimmed entirely.

To the utter shock and surprise of the complainant, the hairdresser chopped off her entire hair leaving only 4 inches from the top and barely touching to her shoulders,” she alleged.

The salon, in apology, did not charge her for the service but also did not take any action against the negligent hairdresser. In her complaint, the woman also alleged that the general manager of the salon misbehaved with her when she reached out to him to look into the matter. Hence, she ended up calling Dipak Haksar, the then CEO of ITC Hotels and apprised him about the episode, said the court judgement. ITC Maurya, she said, offered her free hair extension and treatment but she again suffered negligence at the hands of salon professionals.

“During the hair treatment, her hair and scalp got completely damaged with excess ammonia and there was a lot of irritation in the scalp,” her complaint against the hotel salon said.

According to the court order, the complainant aspired to become a top model and had modelled for brands such as VLCC and Pantene in the past but due to the loss of her long hair, she could not follow her dream. Furthermore, the judgment noted, she underwent severe mental breakdown and trauma due to the negligence and could not perform at her workplace, where she worked as a senior management professional and ended up losing her job eventually.

Due to haircutting against her instructions, she lost her expected assignments and suffered a huge loss which completely changed her lifestyle and shattered her dream to be a top model,” noted the court order.

Considering her mental trauma and loss, the court has directed ITC Maurya to pay Rs 2 crore to the woman as compensation.

“There is no doubt that women are very cautious and careful with regard to their hair. They spend a handsome amount on keeping the hair in good condition. They are also emotionally attached with their hair,” the court said in its judgement. more  

View all 9 comments Below 9 comments
It can happen only in India.Any one can make a case & fight on.In any case the judgement will be contested more  
Is it possible to get a copy of the order or details of the case, as I am also litigating in the Consumer Commission and in my experience, the compensations allowed are usually rather low. more  
It should not be surprise if the court has given compensation after calculating the loss in her income till she would have been active as a model or in her management career. Her income tax return could have been considered for compensation. more  
Well said Mr. Duraiswani. Let the compensation be paid first, then the congratulations. I would like to say just one thing here. I worked for thirty years and retired as management but did not get even one fourth of the amount of compensation given on retirement. Secondly, A 42 year old just would not be able to get so much compensation and become a top model at that age, especially when she wears spectacles. It is good that the Consumer Disputes gave her the compensation but I feel it is just too high and not justified. more  
GREAT NEWS...! But how compensation calculate... If a person earning less and end up with such incident Or accidental got hurt will COURT ORDER same amount of compensation to that person ? more  
Post a Comment

Related Posts

    • Price Rise

      Just saw a sample of achhe din in local market Cabbage rs 80 per kg Cauliflower rs 100 per kg Tomato rs 100 per kg Brinjal rs 80 per kg Onion rs 60 per kg ...

      By Mala Sehgal
    • Is Byju misleading us

      Byju’s has released false ads claiming over 1/3 rd of the 100 candidates selected for IAS were its students They're notorious for aggressive salesmanship, pushing lacs of gullible ...

      By Shikha Jain
    • Misleading ads by coaching classes

      Is the norm. See attached. They put photos of all kinds of students who topped but May have not studied at their institution or these days use their apps. Who is working towards stopping...

      By Kapil Rao
    • Mismanagement of misleading ads

      The consumer minister i dont know who so ever it is seems like a clueless or industry friendly minister. Why in the world would u have a failed industry self regulating body manage misl...

      By Garima Sharma
    • How to control airlines harassment while booking tickets?

      Nowadays air tickets are being booked through the airlines site concerned and many private sites. Three days before I opened the goindigo site to book to and fro tickets. The to charges are more ...

      By S Thangavel
    • Goibibo app fraud - beware

      Some one I know Got defrauded of 5 lakh by someone who pretended to be part of goibibo refunds team. Number 943815736. Took the money from Their ICICIBank account before they could even block the t...

      By Garima Sharma
    • How purchasing frauds are commonly done olx facebook etc

      They share a link with you and wipe your account out. Worst they spoil name of forces like Indian Army. What is the govt doing ? A cyber fraud unit with toll free number operated by mha ...

      By Bharat Lal
    • Real face of food delivery platforms

      the restaurant raises the bill!.... But, they add the discount Given to you into their bill by padding the price of online menu. So a normal restaurant order of Rs.100 will be...

      By Mukul Puri
    • Brilliant work circle

      Awesome thing has happened post our noise making. Amitabh Bachchan has terminated his contract with a pan masala brand and has returned the money received for the promotions saying that he was...

      By Shikha Jain

      Its misfortune of middle class and poor ones , in this country, that they suffer in every field of life, let it be job opportunities or price rise say inflation. our govt never pays attention...

      By Satyapal Singh
    • Rising prices of medicines

      20 rupees now for a single tablet lf allegra. What should the poor do when they are sneezing. Something must be done to control rising prices of medicines. Trade Margins are 40-60% of the price for...

      By Nirmala Chauhan
Enter your email and mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

All My Circles
Invite to
(Maximum 500 email ids allowed.)