Jio service lacuna
My questions are:
i) Can a telecom service provider say it cannot improve till it expands its network service in the future in an area where it has already enrolled its clients at the time of company's inception and where initially the service provided was satisfactory?
ii) Is it not a contract between the client and the service provider when they sell SIM after due verification of his locational address and identity?
iii) Can one raise this service deficiency of Jio in the appropriate consumer forum seeking redressal?
Kindly give your valued opinions.
"This is an update on Service Request number SR00001139MK for Network connectivity. Regret to inform you that the location for which you had raised a concern may face intermittent issues. We have noted your concern and will be taking steps to improve connectivity in that area as we expand our network in the future. At present we are unable to commit a date, we appreciate your patience. If you are not satisfied with the resolution, please call us on 198 or write to firstname.lastname@example.org. You may also raise an appeal with Appellate." more
Since several weeks unattended of complaints of landline and Internet connections at Wagle incl. Est. THANE.
High officials are Unattended of their contact numbers including cell phones.
Though MTNL services are essential services and officials claimed to be attending their offices regularly. more
Some of us shifted from Idea, Airtel n Vodafone due to lucrative call rates/ recharges and some others were dissatisfied with the incumbent networks. I changed from Vodafone n Airtel on account of network issues like call drops..fortunately Jio is still better..But with changing telecom philosophy n govt regulatory framework, network portability by hit and trial looks to be the better way out if one is dissatisfied..
Probably we need frequent auto portability, so that at any given place and time, best possible network is located and used and the service providers being paid accordingly...this network switch could work after every 3 or 6 hours in a day, and we may require to pay to a common pool, who will allocate payments to service providers as per actual usage...Only this will ensure customer satisfaction and keep the service providers on toes.. more