Japan company Seiko and Just In Time are cheating customers by offering Guarantee on watches

I bought Seiko watch from Just In Time with 1 year International Guarantee and 2 year India Warranty. I was issued Guarantee card. As it was costly wrist watch I asked how the service will be? I got reply that by sales person that Seiko will give 1 to 1 replacement if anything happens in 1st year. Within 1st year this watch second hand came out and watch stopped working. Now Seiko and Just In Time denied giving guarantee benefits. They're not even confirming if there is NO manufacturing defect. Their customer care / sales team not responding properly. So, I did complain to Consumer helpline and provided invoice, guarantee card, guarantee benefits details, issue details however Sieko and Just In Time are giving wrong responses and misguiding. My costly watch is with them for more than 2 months now.
I request consumer forum to take immediate action for such cheating. It's not good that after issuing Guarantee card during sale, they don't abide to their commitment. more  

View all 20 comments Below 20 comments
Salespersons make verbal promises which they should not. That leads to problems in cases of redressal.
However, if written warranty paper exists, why should a client be obliged to approach the Consumer Forum? more  
Do you feel consumer forum would take action based on posts. You need to file complaint before consumer forum. You need to send a notice to the opposite party and in case of no redressal submit a complaint to the consumer forum with a copy to the opposite party. Attach all supporting documents retaining originals. more  
Please post a 5 line post on their Facebook Page and a single comment on their Twitter Page - No details just that "International Guarantee" is NOT being honoured. more  
First defame them in all social media platform.. Write article in public interest Not to buy this product... Axphaxiat them so much that the whole Indian consumer call them what they are destined for and go the consumer court..... more  
Post a Comment

Related Posts

    • Illegal activity by standard chartered Bank in India

      Due to financial crisis in my life in year 2003 I did settlement of my credit card of standard chartered Bank in India by paying RS 25000 against original outstanding of RS 45000 and for that stand...

      By Bhavesh Manek
    • Extortion by Mercedes thru service mandate

      I want to make people aware that car manufacturers like Mercedes forces the customers to change engine oil and filter etc. every 12 months. No where in the world this yardstick of 12 months for oil...

      By Niteen Waugh
    • OEMs refusing to honour warranty for ecommerce purchases

      We purchased a Yamaha PSR E-353 keyboard from Cloudtail via Amazon in Jan 2017 with a 3 year warranty. Since last few days the key board was not functioning properly and when we took the...

      By Sachin Taparia
    • KYC details

      Recently it has been found that AMAZON has been asking and feeding KYC details into its system while delivering goods. This should be stopped immediately. Ordinary people are subjected to provide ...

      By Poonam Desai
    • A phantom in Indian healthcare insurance, called GIPSA

      In year 1986 healthcare insurance was opened for general public. In Year 2000 private domestic insurers were allowed to provide healthcare insurance products. In year 2010 four public sector insure...

      By Chander Prakash Khandelwal
    • Paytm fraud

      Another platform used for fraudsters to cheat people through Paytm is that you will get an SMS from some number that Paytm will hold your balance after sometime if you KYC is not complete. You ring...

    • PayTm used for cheating, PayTm must have means of recovering the amount

      I saw a message offering POCCO PHONE FA 1 for Rs.2499 as the day's offer. Once I logged in, it asked for credit card payment, once I gave details it took to PayTm and payee is one Shri sai Pharmac...

      By Sahadeva Sahoo
    • Videocon is a must avoid

      I am writing this letter for extremely frustrating couple of days from VIDEOCON side about my Videocon Led Tv Repair status which is an under warranty product and they are not resolving my issue fr...

      By Rohit Singh
    • HP Printer

      I had bought HP 410 WireLess printer in Oct ,2018. After few months we had a problem where printer was showing out of paper while papers were in it. This reoccurred so we called tech support. T...

      By Chetan Desai
    • Improving integrity of Online Reviews: Inputs on Solutions

      Below are some if the key issues outlined by you all with regards to Online Product Reviews on eCommerce sites. Kindly review them and share solutions that will help enable consumer access to unbia...

      By Dept. of Consumer Affairs (Government of India)
    • Improving functioning of eCommerce Cashback Programs

      Below are some of the key solutions proposed by you to issues regarding eCommerce cashback programs. Kindly review the same and if you have any additional solutions, please share. We look...

      By Dept. of Consumer Affairs (Government of India)
Share To
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)