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@ Ranjit Biswas Ji, Over booking was allowed to take care of empty seats on account of cancellation of flights. This gave birth to another problem of denied boarding. Despite the rules for denied boarding was laid down but the same were illogical. The denied passengers should be given adequate compensation, refund of ticket price on the spot and/ or making alternative arrangement. I agree to your views that the seat allocation charges should get vanish in all the situations. more
Jun 04
I agree - (a) The transaction fee/ convenience fee for making payments through debit cards/ internet banking/ wallets need to be withdrawn being unethical. (b) The cancellation fee, rescheduling fee, need to be rationalized. more
Jun 03
yes it should be withdrawn, the government is promoting e transaction and e mode of payment then why such fees. more
Jun 04
Bookings are often made in excess of the air crafts' capacity resulting in denying boarding pass to those arriving on the counter later putting the passengers in great inconvenience and financial loss. Booking beyond the capacity must be stopped and even if such instances take place through oversight, the concerned air lines should be made responsible to make the concerned passengers' financial losses good and also to adequately compensate the inconvenience caused to them. Seat allocation should be on the policy of first come first basis without any extra cost. The present practice of the air lines to show the available free seats (without extra cost) scattered compelling those having more than one member to opt for seats with extra cost must be stopped forthwith. There was no such systems in existence a few years back, which is introduced with ultra motives of earning extra bucks. more
Jun 02
@ Mohan Siroya Ji, Sir, with reference to your point No.4 in response to point No. 8 of my post, I feel if DGCA mandate all Airlines to furnish the data of unresolved complaints every quarter i.e 31st March, 30th June, 30th September and 31st December, that should make a difference in the system. It should also lay down the benchmark pertaining to the passengers grievances. more
Jun 02
Why every quarter? Why NOT EVERY MONTH? I know, Indians are bloody lazy, inefficient, corrupt and undisciplined and in many many cases lack simple commonsense. What is needed is a WHIP in the hand to tame the situation. more
Jun 04
