Issues with Mobile Services - Inputs Sought
Many posts have been listed in this circle by various members in regards to issues faced by consumers in regards to mobile services.
With this post, we would like to seek inputs on all issues faced by you in the last 6 months. Kindly share with as much detail as possible.
We will then have a separate discussion on solutions and take up the common grievances and solutions with the appropriate stakeholders.
We look forward to your inputs!
Dept of Consumer Affairs more
I am a BSNL Kolkata customer for last 20 years. While I must admit that service of this national tele co is improved and the respond to complaint is not bad. But for 6/8 months the service has nose dived to such an extent that my BB service is very intermittent and hardly available for even about a week continuously. In mobile service they don't provide 4G yet while others are moving to 5G.
Like other national profit making organisations the BSNL is also fading out. more
Most of the service providers are asking for payment of a fixed amount every month for continuity of their services even for the life time prepaid connections. Many of them have discontinued their concessional teriffs after capturing a certain percentage of the market share. Subscribers' life has been made hell by the tele-marketeers by making frequent calls and sending messages on continued basis, which has been made possible by the service providers by passing on the phone numbers of their subscribers without caring for their privacy against hefty payments. The issues need to be addressed on urgent basis. more
Replies to messages cannot be sent. you have to find their customer care on their web site and then complain. more
Monthly Rental has increased without any prior approval. I was getting a discount on the total bill value for the last 5 years which has been discontinued suddenly without any intimation or proper reason. Issuing of hard copy of the bills have been stopped for last few months. I have to make the monthly payment on the basis of their sms intimation. Despite repeated complaints, bills are not sent. This is Airtel. more
MAIN PROBLEMS ARE =
1) Weak signals
2) Call drops
3) Slow data speed
4) frequent break down of BroadBand connectivities.
5) When we complain on phone, the girl on IVR gives 5 options. Select 1 and she gives another 5 options. After about 25 options, she says, ALL OUR EXECUTIVES ARE BUSY........." more