Issues with eCommerce Courier/Delivery Services: Inputs Sought

Below are some of the key issues raised by you in regards to ecommerce courier and delivery service providers.Kindly review the same and share what solutions can be implemented to address these issues.

We look forward to your inputs!

Ecommerce courier/delivery services – Key Issues Identified by Consumers
1.Packages are not delivered as per the promised timelines
2.Couriers are intentionally not delivered, and reason is given as ‘customer not available’
3.Packages arrive in a rough condition
4.Products are found to be broken sometimes when they arrive through the courier
5.Some courier boys are very rude with customers
6.Courier boys make very late delivery sometimes. They call you around 10.30-11 pm to deliver
7.Some cases have also been reported where the courier boys reach a landmark and ask the customer to come there to collect the packet
8.Couriers and runners often dump their parcels and mail at society gates instead of hand delivering them
9.The consignment will not have been delivered to the concerned person, but the status will be updated as "Delivered" or "Handed over to security"
10.There are cases where when an exchange product is given by customer and it has value left, it is replaced by courier staff. more  

View all 125 comments Below 125 comments
Local Circle Manager. Can the rules of courier be enforced on Postal department where Postman is like a Delivery Boy of the courier? more  
1. Courier Delivery boys must have name displayed with ID card
2. If the customer door is locked, courier boy must leave slip on the door and contact number.
3. Small items that do not require any installation by companies, must be delivered and package opened to avoid any broken or garbage packed inside.
4. Where item delivered requires installation by manufacturer then the customer MUST NOT open the package. Keep it as delivered. Call the customer care for installation. Let the manufacturer's representative open the package(s) and install the product. If found defective, customer MUST obtain in writing on their installation report for replacement of component. more  
Yes, it is a fact that the Courior services are no longer sticking to time schedule and alternatively, the Postal service run by the government are not getting sufficient work and as such neglected by the general public. more  
Is it possible by using a room of artificial high power lights to ripen the fruits in a few days ? Also, as far as I remember from my childhood days, we used to stock near ripe mangoes (from own tree) and it used to ripen maybe in a week's time. Probably we may try that, if the transporter gets us near ripe mangoes.
But it's more a matter of unchecked greed and desire of quick money on the part of fruit vendors and the supply chain that has posed the current problem..not sure if we are ready to improve on morality !!! more  
Sorry wrongly posted in this group.. more  
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On Thu, May 16, 2019 at 2:09 PM Dept. of Consumer Affairs (Government of
India) <> wrote:

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