Issues with eCommerce Courier/Delivery Services: Inputs Sought
We look forward to your inputs!
Ecommerce courier/delivery services – Key Issues Identified by Consumers
1.Packages are not delivered as per the promised timelines
2.Couriers are intentionally not delivered, and reason is given as ‘customer not available’
3.Packages arrive in a rough condition
4.Products are found to be broken sometimes when they arrive through the courier
5.Some courier boys are very rude with customers
6.Courier boys make very late delivery sometimes. They call you around 10.30-11 pm to deliver
7.Some cases have also been reported where the courier boys reach a landmark and ask the customer to come there to collect the packet
8.Couriers and runners often dump their parcels and mail at society gates instead of hand delivering them
9.The consignment will not have been delivered to the concerned person, but the status will be updated as "Delivered" or "Handed over to security"
10.There are cases where when an exchange product is given by customer and it has value left, it is replaced by courier staff. more
2. If the customer door is locked, courier boy must leave slip on the door and contact number.
3. Small items that do not require any installation by companies, must be delivered and package opened to avoid any broken or garbage packed inside.
4. Where item delivered requires installation by manufacturer then the customer MUST NOT open the package. Keep it as delivered. Call the customer care for installation. Let the manufacturer's representative open the package(s) and install the product. If found defective, customer MUST obtain in writing on their installation report for replacement of component. more
But it's more a matter of unchecked greed and desire of quick money on the part of fruit vendors and the supply chain that has posed the current problem..not sure if we are ready to improve on morality !!! more
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On Thu, May 16, 2019 at 2:09 PM Dept. of Consumer Affairs (Government of
India) <email@example.com> wrote: