Inexperienced services

Urbanclap equipment repairs:Refrigerator.
I called a technician for no cooling. He came and diagonsed and concluded that the relay and overload protector is faulty. Replaced it charged me 1200(incl) and after two days the fridge stopped working. Unfortunately I had an emergency to leave out of town. After 10 days I called for the same complaint. They sent the same technician and now he said compressor is burnt and the new relay and overload is also burnt.
I raised my complaint, they sent another technician who concluded that the first technician did proper work.
By profession I am also in the same field and understand the mechanism. The new relay and overload will not burn again and again. Improper Diagonisis and temporary repairs led to the compressor failure.
This is how they cheat people. When asked for a solution they gave and answer that it's a new job and new charge work. more  

View all 27 comments Below 27 comments
If the fault is with the compressor it will cause the relay and overload protector to burn.
As you are from the same field it would be easier to diagnose and understand. You can use a multimeter to check the faulty components yourself. A fridge does not have many too many components and most of them are on the outside only. You can easily check them. You have not mentioned how old is the refrigerator.

You also need to check for the refrigerant gas level if the compressor is ok but it is not cooling.

Most of the service center guys cheat the unsuspecting customers by claiming that more than one part has failed (which might not be true) and then replace all of them one after the other.

Most often both relay and overload protector do not burn out together and only one of them fails (mostly relay) but as a precaution it is recommended to change both of them (but not mandatory).

I am an electronics engineer and I repair all my household electric / electronic / mechanical gadgets myself. more  
We lack Skill Development.A layman will start work in a workshop and his educational/technical knowledge is practically zero and they over a period of time become a mechanic.Such people must be provided some education and skill development courses. more  
Life of any electronic appliances is not guaranteed. So customer must be fortunate. If the appliance is out of warrranty, then we customer is at the mercy of the technicians and to their luck. Even fluctuation in elecctricity will disrupt the function of the appliances and there are every chance for the parts to malfunction. more  
Service Centers have become a source of cheating the public by asking for replacements, even if it is not required. more  
Don't rely upon the manufacturers' so called authorised service centre to resolve your issues.
These service providers do not engage qualified technicians to save money and their employees without any technical knowledge only misguide the households to cheat. I had an occasion last year as regards to a window AC to experience such a situation giving an estimate of Rs.10,000/- for replacement of the compressor. My sixth sense worked and I asked them to decide later and called a private service provider. The boy deputed by him had changed a condenser of the AC and the machine started functioning nicely. The job costed only a meagre amount of Rs.500.00 only. As such, you may also try your luck prior to replacing the compressor for several thousand of rupees. more  
Post a Comment

Related Posts

    • Improving integrity of Online Reviews: Inputs on Solutions

      Below are some if the key issues outlined by you all with regards to Online Product Reviews on eCommerce sites. Kindly review them and share solutions that will help enable consumer access to unbia...

      By Dept. of Consumer Affairs (Government of India)
      /
    • Inflated MRP: Inputs on Issues

      Below are some of the key issues outlined by some of the members in regards to inflated MRPs. This pertains to certain category of products where the average sales prices is much lower than the MRP...

      By Dept. of Consumer Affairs (Government of India)
      /
    • Misleading Advertisements by eCommerce sites: Inputs on Issues

      Below are some of the key issues raised by you in regards to misleading advertisements by ecommerce sites. Kindly review the same and share any additional inputs you may have. We look forward to yo...

      By Dept. of Consumer Affairs (Government of India)
      /
    • Improving functioning of eCommerce Cashback Programs

      Below are some of the key solutions proposed by you to issues regarding eCommerce cashback programs. Kindly review the same and if you have any additional solutions, please share. We look...

      By Dept. of Consumer Affairs (Government of India)
      /
    • Online or ePharmacies - Inputs on Solutions

      Below are some of the key issues being reported on online or e-pharmacies and apps. With this post, we would like to seek your specific inputs on solutions that will help address these issues .

      By Dept. of Consumer Affairs (Government of India)
      /
    • Cheated by LG

      I purchased LG water purifier in the month of November last year. Since then I noticed that my family members including me have some health issues so after around 6 months I called LG professionals...

      By Pankaj Kumar
      /
    • IFB - Poor After Sales Service

      I have an IFB washing machine. I had paid for and taken extended warranty. Since last over one week it is not working. I made a complaint. For two days, no one attended the complaint. On ...

      By Praveen Kapur
      /
    • Apple phones are best leased for 2 years

      I must say cost of owning an apple phone is 3000 rupees a month or 100 rupees a day. The product is a fine product when its new and after 2 years they generally become pieces of junk.

      By Amit Mishra
      /
    • Solutions to improve workings of Online Travel Sites

      Below are some of the key issues outlined by you in regards to travel web sites in India. Kindly review them and share specific solutions that must be implemented to fix these issues. We look forw...

      By Dept. of Consumer Affairs (Government of India)
      /
    • Issues with DTH Service providers: Inputs Sought

      We have seen a large number of posts and comments on issues faced by people with DTH service providers. With this post, we would like to seek your inputs on the various issues you have ...

      By Dept. of Consumer Affairs (Government of India)
      /
    • eCommerce Guidelines: Inputs Sought

      Thousands of posts and comments have been received on ecommerce in our circles in the past few months. We are pleased to share with you that basis the inputs given to us in several posts and discu...

      By Dept. Of Consumer Affairs (Government of India)
      /
Share To
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)