Incorrect and excessive transaction charges levied by Wine shop
On 04th May 2019 at about 0919 PM, 05 (five) Budweiser beers each costing INR 180.00 were purchased from Lake Forest Wines located at U block, Gurgaon, using my ICICI Credit card. The total amount payable to the retailer should be INR 900.00. But, the retailer disproportionately deducted an amount of INR 9010.00 from my Credit card. When contacted the retailer regarding the anomaly of payment they demanded to produce Credit card statement, which had been done. In spite of producing credit card statement, screen shot from iMobile App and SMS received with regards to the aforesaid inordinate transaction the retailer is reluctant to refund the surplus amount of INR 8110.00 till date. After registering grievance at INGRAM, NCH agent called me up to provide email address of the retailer, which I couldn't. Now, what should be the next course of action from my side ? more
Don't waste time and ask your credit card company to stop payment of particular transaction both through email and through telephone...there are provisions in which the shop owner will be denied credit card facility in future by any other agency... more
Card holder ever demand Debit Copy and Bills. He shall watch debited amount AND ASK ON THE SPOT TO REFUND.
Such can be decided ONLY on the strength of Merchant's Bank A/c Statement AND THE BILL ALONE.
EVEN THEN THE BILL SHALL MUST BE PROVED THAT IT IS YOURS.
IN STRICT CONFIRMATION , IT CAN BE PROVED THAT R.9010 WAS WRONGLY PRESSED "INSTEAD OF 910" . 910 BECOMES AUTHENTICATED WITH THE PRICE LIST , BILL THAT QUALIFIES ONLY Rs. 910 AS THE COST OF BEERS PLUS Card Transaction costs .
Area Police Officer can make the issue settled arranging Refund of Rs.8,100/- to you IF YOU LODGE A COMPLAINT . more
It is only the Shopkeeper who can refund in the present case. Please follow with him and threaten to file a FIR against him for cheating. Be careful while swapping Debit /credit cards more
Dear friend dhrupajyoti,
This is a ticky case no doubt . First you haven't preserved the bill like all of us do when we buy relaxants & recreational stuff .
But will have to work only with the Bank transaction that you poses on the POS . That is the beneficiary is identified by the bankers . The time and transaction will also be registered . So from the time the bill can be retrieved . Proceed with that .
To get the email id : Go to the shop web , that will have to telephone number for sure and may have email id.
Good you brought this incidence . This will bring in the tipplers also ito the consumer protection.Many users feel guilty about the habit and stay with it keep quiet groaning on it . -- Wish you all the very best. more
Go to the police and register a comp against the retailer and ask police to check the cctv footage of the cameras as all wine shops in ncr have got cctvs and in that footage you can shoe that u had purchased 5 budwiser as you must be carrying them in your hand and show them the screenshot of the transaction of 9000 which was a error on the part of the wine shop then only you will get ur money back more