Incorrect and excessive transaction charges levied by Wine shop

On 04th May 2019 at about 0919 PM, 05 (five) Budweiser beers each costing INR 180.00 were purchased from Lake Forest Wines located at U block, Gurgaon, using my ICICI Credit card. The total amount payable to the retailer should be INR 900.00. But, the retailer disproportionately deducted an amount of INR 9010.00 from my Credit card. When contacted the retailer regarding the anomaly of payment they demanded to produce Credit card statement, which had been done. In spite of producing credit card statement, screen shot from iMobile App and SMS received with regards to the aforesaid inordinate transaction the retailer is reluctant to refund the surplus amount of INR 8110.00 till date. After registering grievance at INGRAM, NCH agent called me up to provide email address of the retailer, which I couldn't. Now, what should be the next course of action from my side ? more  

View all 23 comments Below 23 comments
I wonder whether users of credit/debit cards noticed, that in many cases the amount charged in not shown on the screen when asked to type in the PIN code.

The case of Mr Barman should be a signal of caution and an eye opener for buyers to actually see what amount is typed into the screen by the seller..... more  
Don't waste time and ask your credit card company to stop payment of particular transaction both through email and through telephone...there are provisions in which the shop owner will be denied credit card facility in future by any other agency... more  
Card holder ever demand Debit Copy and Bills. He shall watch debited amount AND ASK ON THE SPOT TO REFUND.
Such can be decided ONLY on the strength of Merchant's Bank A/c Statement AND THE BILL ALONE.
Area Police Officer can make the issue settled arranging Refund of Rs.8,100/- to you IF YOU LODGE A COMPLAINT . more  
It is only the Shopkeeper who can refund in the present case. Please follow with him and threaten to file a FIR against him for cheating. Be careful while swapping Debit /credit cards more  
Dear friend dhrupajyoti,
This is a ticky case no doubt . First you haven't preserved the bill like all of us do when we buy relaxants & recreational stuff .

But will have to work only with the Bank transaction that you poses on the POS . That is the beneficiary is identified by the bankers . The time and transaction will also be registered . So from the time the bill can be retrieved . Proceed with that .

To get the email id : Go to the shop web , that will have to telephone number for sure and may have email id.

Good you brought this incidence . This will bring in the tipplers also ito the consumer protection.Many users feel guilty about the habit and stay with it keep quiet groaning on it . -- Wish you all the very best. more  
Post a Comment

Related Posts

    • Cheated by LG

      I purchased LG water purifier in the month of November last year. Since then I noticed that my family members including me have some health issues so after around 6 months I called LG professionals...

      By Pankaj Kumar
    • IFB - Poor After Sales Service

      I have an IFB washing machine. I had paid for and taken extended warranty. Since last over one week it is not working. I made a complaint. For two days, no one attended the complaint. On ...

      By Praveen Kapur
    • Apple phones are best leased for 2 years

      I must say cost of owning an apple phone is 3000 rupees a month or 100 rupees a day. The product is a fine product when its new and after 2 years they generally become pieces of junk.

      By Amit Mishra
    • Improving functioning of eCommerce Cashback Programs

      Below are some of the key solutions proposed by you to issues regarding eCommerce cashback programs. Kindly review the same and if you have any additional solutions, please share. We look...

      By Dept. of Consumer Affairs (Government of India)
    • Solutions to improve workings of Online Travel Sites

      Below are some of the key issues outlined by you in regards to travel web sites in India. Kindly review them and share specific solutions that must be implemented to fix these issues. We look forw...

      By Dept. of Consumer Affairs (Government of India)
    • Issues with DTH Service providers: Inputs Sought

      We have seen a large number of posts and comments on issues faced by people with DTH service providers. With this post, we would like to seek your inputs on the various issues you have ...

      By Dept. of Consumer Affairs (Government of India)
    • Online or ePharmacies - Inputs on Solutions

      Below are some of the key issues being reported on online or e-pharmacies and apps. With this post, we would like to seek your specific inputs on solutions that will help address these issues .

      By Dept. of Consumer Affairs (Government of India)
    • eCommerce Guidelines: Inputs Sought

      Thousands of posts and comments have been received on ecommerce in our circles in the past few months. We are pleased to share with you that basis the inputs given to us in several posts and discu...

      By Dept. Of Consumer Affairs (Government of India)
    • ecommerce guidelines and apps - feedback

      Detailing issues faced in each of the listed categories: 1) App Taxis - UBER - I had created an account on the app with my mobile number as soon as the service was launched, but did not use Ub...

      By Tvs Sekhar
    • Unsatisfied Brother Product, Refund Promised but not processed

      I purchased a Brother printer T710W on Feb 2019, after using it for a month I came to know that there is a colour mismatch problem where certain colours were not the same, for instance, black colou...

      By Adeesh Jain
    • Tata service and parts quality

      My reason due of unsatisfaction 1. Over and again the problems are persisting like steering column noise which is persistent from.the month after purchase 2. The purpose

      By Anonymous Circle member
Share To
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)