Inaccurate Motor insurance Claim Settlement
Finally the repair bill was prepared on 30/07/2016 for amounting Rs. 66265.26 and intimate to us. After telephonic discussion with claim settling authority of Reliance insurance company the workshop in-charge was informed the estimated amount of claim will be 39000 -40000 approx. remain customer liability will be 27000-28000 approx. accordingly he had handed over the Car to me on 11/08/2016 by depositing of Rs. 30000/- rounded off on hire side of the customer liability and committed that the extra amount will be refunded after final settlement of claim.
I was shocked to know that my claim was settled only Rs. 15751/- which was approx. 23% of claim amount, it is not digestible and acceptable to me because it is not justified. At the time of delivery of car claim settling officer has estimated the claim amount after verification of my claim file and confirm to the work shop in-charge before handed over the car. more