Improving State of Aviation - Solutions
Dear Friends,
Below is a summary of key solutions as identified by many of you to improve the State of Aviation in India. Kindly review them and if you find anything missing, please add to it as a comment to the post.
We will then compile all three (Issues, Root Causes, Solutions) in a whitepaper and submit it to the Ministry of Civil Aviation for their actions.
I look forward to your inputs!
Rajendra Pratap Gupta
---------------------------------------------------------------------------------------------------------------
Improving State of Indian Aviation – Key Solutions
1. Crew members should be regularly trained on customer service
2. Yearly reviews of the Air India employees should be performance based
3. All safety standards should be strictly adhered to as per international standards
4. The regulatory bodies should put a cap on the highest and lowest fare on a particular route
5. Passengers should be remunerated in case of a flight delay beyond a certain time
6. It should be the duty of the airline to keep the passengers updated with their flight status
7. Authorities should make sure that full services are offered on the promised discounted fare
8. Budget food stalls should also be opened on airports
9. Over booking of the flight should be strictly taken up by the regulatory bodies
10. Proper arrangements should be made for the physically challenged
11. Airport infrastructure on the non-metro airports should be improved
12. Consumers should be made aware of their rights as a traveller
13. Consumer complaint redressal should be quick and appropriate
14. Airline which shows the best On Time Performance should be awarded by the Ministry
15. Taxes should be rationalised
16. Jet fuel prices should be brought down in line with the crude prices
17. Air India should be privatized – Government's job is to govern, not run businesses
18. DGCA should take speedy decisions on licensing of operators more
Below is a summary of key solutions as identified by many of you to improve the State of Aviation in India. Kindly review them and if you find anything missing, please add to it as a comment to the post.
We will then compile all three (Issues, Root Causes, Solutions) in a whitepaper and submit it to the Ministry of Civil Aviation for their actions.
I look forward to your inputs!
Rajendra Pratap Gupta
---------------------------------------------------------------------------------------------------------------
Improving State of Indian Aviation – Key Solutions
1. Crew members should be regularly trained on customer service
2. Yearly reviews of the Air India employees should be performance based
3. All safety standards should be strictly adhered to as per international standards
4. The regulatory bodies should put a cap on the highest and lowest fare on a particular route
5. Passengers should be remunerated in case of a flight delay beyond a certain time
6. It should be the duty of the airline to keep the passengers updated with their flight status
7. Authorities should make sure that full services are offered on the promised discounted fare
8. Budget food stalls should also be opened on airports
9. Over booking of the flight should be strictly taken up by the regulatory bodies
10. Proper arrangements should be made for the physically challenged
11. Airport infrastructure on the non-metro airports should be improved
12. Consumers should be made aware of their rights as a traveller
13. Consumer complaint redressal should be quick and appropriate
14. Airline which shows the best On Time Performance should be awarded by the Ministry
15. Taxes should be rationalised
16. Jet fuel prices should be brought down in line with the crude prices
17. Air India should be privatized – Government's job is to govern, not run businesses
18. DGCA should take speedy decisions on licensing of operators more
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Feb 12
Air India service many times are lacking in manners in international travel.The service to non Indians specially whites is different and are very discourteous to Indians,response to needs very casual to rule some times. Sudden ,flash strikes in the staff has made us weary of air India ,sudden cancellation of flights are common and their response is very poor to customers in case of emergencies. This must be pointed in their behavioural training. more
Jan 01
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