Improving integrity of Online Reviews: Inputs on Solutions

Below are some if the key issues outlined by you all with regards to Online Product Reviews on eCommerce sites. Kindly review them and share solutions that will help enable consumer access to unbiased reviews or improve the integrity of the reviews.

We look forward to your inputs!
Dept. of Consumer Affairs

Improving integrity of online reviews - Issues

1.Many online product reviews are biased and too positive
2.Many online reviews on ecommerce sites are made up by the sellers themselves
3.Some websites give incentives to customers to get positive reviews
4.Some PR companies are known to provide fake positive reviews
5.Many ecommerce websites apparently don’t allow negative comments to show in the reviews
6.Most online platforms do not have any way to authenticate the identity of the reviewer
7.Companies have teams to vet through any online review that comes on their website or social media pages and don’t let negative ones go through
8.Sometimes websites say that your review has been accepted but it never shows up on the site if it is negative in nature.
more  

View all 34 comments Below 34 comments
Online reviews of many sites are actually biased in favour of seller. more  
We need to give freedom to Public sector Banks too to handle their finances. more  
Not always a good idea Pammi as see what has already taken place. Financial fraud has become rampant and the excuses are un thinkable. The creativity in making excuses in India is so par excellent that a book can be written and might just be the biggest best seller in the world. more  
Every merchant site like credit cards, car makers etc:should mandatorily have sufficient space to register complaints in the words of the customer. Such complaints and its disposal should be openly displayed at the merchant site. This forms guidance for other buyers. A maximum of sixty words should be given in this window. Instead of word or voice prompting the customer to sections, the receiving desk should have power of redressal actions. The pains for repair/ replacement rest with manufacturer and not customer. So he should seamlessly get the window for registration of demand. more  
Day by day, there is a horrendous increase in the number of users and the number of occasions of use of cell phones. Cell phones are feared to emit harmful microwaves, the degree depending on the brand and technology used in their manufacture. I replaced my old one recently by a new entrant in brand league table, and found that it singed my ear when I used it for a ten minute conversation; the pinna was warm and painful for several hours. A complaint to the seller and online retailer resulted in a young man coming and checking the temperature of the piece after ten minutes of use playing music. I told him it is not the temperature, which was was 31 degrees celsius before and 33 degrees after, but the radiation and he did not have any answer.
Who do we complain to ascertain if cell phones sold in India emit low levels of radiation? Are there any standards? Do the brands comply with these standards? Who checks them? Routinely, most people put the cell phone to the ear while talking, and perhaps dismiss the 'hot sensation' on the ear as innocuous. Will someone advise who to report to?
Thank you. more  
Dear Sir ...thank you for an opportunity
BSNL...cell phone there hidden charges as premium charges related to anaimous  messages send by three or more groups...per message received Rs.5 charged  and I have not niticed ...Since paid by Bank ...this has been started ten years back and protested with their Mandaveli BSNL and assurance not charge such unanimous messages ...Again Past few months again each month 300 to 4oo rupees as premium charges levied my account for that I am not at all responsible...When I again contacted and protested ...they give me message in future willnot recur,,,,and asked to ignore past bills excess with my bill...For the past 30 years I have connections with BSNL.....in my service as A.O. in SBT Zonal office Chennai ..Now I am retired from Aprl 2012.....Please check ...further ananimous message charges which still received in my message box.
Thank you very muchG.Nambirajan

On Monday, August 21, 2017, 1:14:43 PM GMT+5:30, Dept. of Consumer Affairs (Government of India) <support@localcirclesmail.com> wrote: more  
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