IFB - Poor After Sales Service

I have an IFB washing machine. I had paid for and taken extended warranty.
Since last over one week it is not working.
I made a complaint. For two days, no one attended the complaint. On the third day, someone called to say that he was coming in about one hour. But he did not turn up. I complained again. Next day. Someone came, had a look at the machine and told us that the PCB needs to be changed. He will get the PCB and change it.
On the next day, yet another mechanic came. He told us that the previous mechanic could not understand what was to be done and he has come to re-examine.
This mechanic also checked and told us that the PCB needs changing.
For over one week the washing which is in warranty is not functional.
When one complains to their customer care, they say that they cannot help.
This is a very poor after sales service.
I hope someone from customer care is seeing this, and does something about these state of affairs. more  

View all 32 comments Below 32 comments
Please call customer care & ask the cell number of Service Manager along with his Email ID, just talk to him & also update him about the problem you are facing, I am damn sure your problem will,be resolved within 24 hours. Its my personal experience. more  
I bought a IFB Microwave 20PM2S in Feb 2018. I checked and found the unit is not leak proof an dangerous microwaves are leaking out. I called the office and complained about same. No action has been taken - worst even, the person on the other side had no clue.These rays are harmful. So I consider this company as standard and avoid their product. more  
It depends on model of machine
Sometimes they don't have the part so they give up and offer you 25%less on new model
Try again see if you can ask them for alternative of they don't have the part
Last is to go consumer court more  
Our laws are very poor and people are not scared of it.Concerned agency must look in to this aspect,so that these companies have some sort of fear and attend customer's grieviences at the earliest. more  
Almost all the consumer durable suppliers behave this way and their common remedy is "change the PCB".. As a ignorant customer one can not find out and they make hay when the sun shines..!! more  
Post a Comment

Related Posts

    • Is Big Basket profiteering on essential commodities

      See attached screenshots. The Govt has said 100 rs for 200 ml sanitizer. If one sells more than that its profiteering. See attached to sell at Govt price big basket is showing...

      By Sandhya Agarwal
    • Kudos to localcircles

      I have been observing the good work done by localcircles in making information on essential goods availability accessible for consumers and decision makers from these circles. The report...

      By Radheshyam Gupta
    • Beaware of Standard Chartered Bank deposits.

      I have fixed deposits in Standard Chartered bank. Unlike other banks, once you have fixed deposits, you can't manually close. Either you have to approach the bank or raise service requests online. ...

      By Pradeep Kamat
    • Shouldnt loyalty programs refund money

      Programs for loyalty like bbstar and amazon prime and others are not servicing customers citing lockdown. Have tried getting amazon slot for 1 week doesnt work Shouldnt they ...

      By Sarita Ravichandran
    • Enhance Consumer laws in India

      An Indian grocery chain called Patel Brothers, spread all across USA, paid a huge price yesterday, when they hiked up prices of their groceries three times over. A customer complained ag...

      By Aditya Sharma
    • Fixing MRP of essentials during covid-19

      See what has been done here in Noida in attached. They have fixed maximum retail prices of all essentials. Why cant the Govt of india fix a MRP for all essentials across India.

      By Radha Puri
    • Good News on essential goods

      Central Govt Has expanded exemption list and Transportation of all goods without essential & non-essential goods allowed. Products: Soaps, Disinfectants, Hand washes, Shampoo, toothp...

      By Vinita Agrawal
    • Shared this from Transforming India

      Everyone please vote on this poll. No sanitisers are available in the market. If you found one this week please share location to buy from. Genuine company product like dettol lifeboy g...

      By Vijaya Nair
    • 3 months moratorium for EMIs

      Great move by RBI. All Banks, HFCs, NBFCs allowed 3 months moratorium for EMI. So if you are unable to meet EMI obligations, no issues. Pay Your bank by June 30th.

      By Arjun Singh
    • Essential Availability situation and list

      Really appreciate localcircles putting out these updates on essential goods availability. Some improvement seems to be happening but more needs to be done.

      By Sarita Ravichandran
    • Sanitizer Loot Continues

      In unique ways. The general store selling it bills for a different item. 600 for 200 ml sanitizer. Govt has mandated 100 rupees. The store bills rice in the bill. Pls see how it can be ...

      By Ajay Kumar
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)