Humongous 11,648 rupees mobile bill received from Airtel
If you haven't done that, or were unaware of them, don't blame Airtel .... the mistake is entirely yours. more
My own experience with airtel has been quite different - of course I don't take up 'Offers', prefer to deal in depth with Customer Care on their helpdesk.
But - I've always had 2 levels of confirmation - specific re-iteration of potential charges before my international roaming activation is confirmed.
More important, I believe if you do dispute the charge, they will provide a recording of their call which will show that you were to told that:
Free data was xxx KB per day
Data beyond that would be charged at yyy per kb.
They did NOT tell you how to prevent your phone from accessing that data - not sure if that's their responsibility or yours as a user. more
If I desire to buy a car and go to a dealers showroom, reps there explain most of the details clearly before purchase and also say what is included or not included. Though they too hide some, which come as a surprise later!
Sure car purchase and intl roaming purchase may be different.
But isn't it basic courtesy for a Company like Airtel or anyone for that matter, anyone, who, on one hand, eagerly and promptly advises Customer to activate intl roaming (carefully watching his movements), and on the other hand do not care to warn customer of the steep costs involved in activating intl roaming!
They may be well within the ambit of law but poor show of business ethics!
You may differ but let not such differences in opinion spoil the friendly and calm atmosphere prevailing in the Circle. more