Humongous 11,648 rupees mobile bill received from Airtel

I had travelled to Maldives last month where I received a SMS from Airtel regarding activation of international roaming. Upon activation I received sms that "Dear customer we have activated international roaming at zero rental on your mobile". It didn't mention call or data charges. I had received a call and made one call to India, at the end of call also I didn't receive any SMS about call charges. When I was returning back then only I received 2 SMS at a gap of 5 hours that I have used roaming of 5825 and 8945 rupees. Through out the trip I was kept in dark about what charges are getting added against my number. At the time of roaming activation I was not notified about call charges. Now since I have received bill of 11,648 because of no fault of mine. Please reverse the amount of 11,000/- which was falsely charged. I had set an upper limit of 1500/- per month when I had taken airtel connection then why it was not prevented under 1500/- ? Why did I receive a bill of 11,648 when my liability was only 1500/-. more  

View all 36 comments Below 36 comments
your data communication roaming must have been active. This will incur lot of charges without you knowing it. You should always deactivate data roaming in foreign countries. more  
Airtel, nay, other mobile companies also are known to cheat likewise. Must fight it out with Airtel - they first offer free roaming & then send hugely inflated bill. more  
Its best not to keep your mobile online. First thing you should do, is to disable roaming just before leaving India. That will void the question of roaming charges. Unfortunately we, or most of us, do not check the fine print about international roaming/calls made to and from elsewhere. Hence disable your mobile with the SIM of Airtel or anyone else for that matter, and do not switch it on till you are back in India. In most countries, you can buy a sim from Vodafone or others who give you this facility, but ou have to pay in US dollars. You will find it to be reasonable charges. Do it. more  
That's why M/s Airtel is so interested to motivate their pre-paid subscribers to post-paid services! more  
International Roaming Data is the most expensive data services you can ever use - there's a checklist of things you need to do on your phone before you travel overseas - from your last airport in India ....
If you haven't done that, or were unaware of them, don't blame Airtel .... the mistake is entirely yours. more  
David - maybe my tone was a bit too abrupt ... my apologies ...
My own experience with airtel has been quite different - of course I don't take up 'Offers', prefer to deal in depth with Customer Care on their helpdesk.
But - I've always had 2 levels of confirmation - specific re-iteration of potential charges before my international roaming activation is confirmed.
More important, I believe if you do dispute the charge, they will provide a recording of their call which will show that you were to told that:
Free data was xxx KB per day
Data beyond that would be charged at yyy per kb.
They did NOT tell you how to prevent your phone from accessing that data - not sure if that's their responsibility or yours as a user. more  
Jayant, that's a bit unfair!

If I desire to buy a car and go to a dealers showroom, reps there explain most of the details clearly before purchase and also say what is included or not included. Though they too hide some, which come as a surprise later!

Sure car purchase and intl roaming purchase may be different.

But isn't it basic courtesy for a Company like Airtel or anyone for that matter, anyone, who, on one hand, eagerly and promptly advises Customer to activate intl roaming (carefully watching his movements), and on the other hand do not care to warn customer of the steep costs involved in activating intl roaming!

They may be well within the ambit of law but poor show of business ethics!

You may differ but let not such differences in opinion spoil the friendly and calm atmosphere prevailing in the Circle. more  
Post a Comment

Related Posts

    • Illegal activity by standard chartered Bank in India

      Due to financial crisis in my life in year 2003 I did settlement of my credit card of standard chartered Bank in India by paying RS 25000 against original outstanding of RS 45000 and for that stand...

      By Bhavesh Manek
    • Extortion by Mercedes thru service mandate

      I want to make people aware that car manufacturers like Mercedes forces the customers to change engine oil and filter etc. every 12 months. No where in the world this yardstick of 12 months for oil...

      By Niteen Waugh
    • OEMs refusing to honour warranty for ecommerce purchases

      We purchased a Yamaha PSR E-353 keyboard from Cloudtail via Amazon in Jan 2017 with a 3 year warranty. Since last few days the key board was not functioning properly and when we took the...

      By Sachin Taparia
    • KYC details

      Recently it has been found that AMAZON has been asking and feeding KYC details into its system while delivering goods. This should be stopped immediately. Ordinary people are subjected to provide ...

      By Poonam Desai
    • A phantom in Indian healthcare insurance, called GIPSA

      In year 1986 healthcare insurance was opened for general public. In Year 2000 private domestic insurers were allowed to provide healthcare insurance products. In year 2010 four public sector insure...

      By Chander Prakash Khandelwal
    • Paytm fraud

      Another platform used for fraudsters to cheat people through Paytm is that you will get an SMS from some number that Paytm will hold your balance after sometime if you KYC is not complete. You ring...

    • PayTm used for cheating, PayTm must have means of recovering the amount

      I saw a message offering POCCO PHONE FA 1 for Rs.2499 as the day's offer. Once I logged in, it asked for credit card payment, once I gave details it took to PayTm and payee is one Shri sai Pharmac...

      By Sahadeva Sahoo
    • Videocon is a must avoid

      I am writing this letter for extremely frustrating couple of days from VIDEOCON side about my Videocon Led Tv Repair status which is an under warranty product and they are not resolving my issue fr...

      By Rohit Singh
    • HP Printer

      I had bought HP 410 WireLess printer in Oct ,2018. After few months we had a problem where printer was showing out of paper while papers were in it. This reoccurred so we called tech support. T...

      By Chetan Desai
    • Improving integrity of Online Reviews: Inputs on Solutions

      Below are some if the key issues outlined by you all with regards to Online Product Reviews on eCommerce sites. Kindly review them and share solutions that will help enable consumer access to unbia...

      By Dept. of Consumer Affairs (Government of India)
    • Improving functioning of eCommerce Cashback Programs

      Below are some of the key solutions proposed by you to issues regarding eCommerce cashback programs. Kindly review the same and if you have any additional solutions, please share. We look...

      By Dept. of Consumer Affairs (Government of India)
Share To
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)