HP Printer

I had bought HP 410 WireLess printer in Oct ,2018. After few months we had a problem where printer was showing out of paper while papers were in it. This reoccurred so we called tech support. They guided over phone and problem solved for few months. Again it reoccur and I insisted service engineer to come. He came and “resolve” problem. After few months same problem occurred but now I am told machine is out of warrant (one month). Should customer expect that problem they claim is resolved at least that problem itself should have one year warranty to be considered resolved? We often deal with some low life plumber and electrician come and solve problems with Jugad which will reoccur. Now we have to expect same kind of service with 14000 machine which doesn’t work one year without problem and problem within warranty they claim is “resolved” reoccur many times? All these “brand” company usually use their resources to strictly follow warranty terms only but they will not have properly trained service engineers who can resolve issues permanently. New low in expectations for Indian consumer? more  

View all 20 comments Below 20 comments
HP410 is poor quality printer with not only poor paper handling but poor color reproduction and smudgy printing in Normal mode printing also. You cannot even print normal envelopes in this printer. We also bought in Nov'2018 and regret having bought this C grade product and wasting our hard earned money. more  
you can claim under warranty even if warranty expired in case the problem started in warranty period and remained unresolved more  
I too had experienced the glitch in HP printer and it was software glitch which they were not able to set right and asked for part change charge over 60% of the new printer price. I had to just throw it off and buy another brand! Its quite painful to run after these guys to get service esp. when they play GOD and claim that it is not their failure and focus is on closing the ticket rather than resolving the real problem. more  
Basic Problem is NOT Respolved but Doctored as resolved - It may be of Software &/Or Hardware.

Advisable to lodge Consumer Complaint with Respective Forum.
Prior to that, pl. ensure that you are having all documents and record i.e. Quotation, Purchase Order, Payment made, Complaints you lodged, Responce received and rectifications of the same, reoccurances - Ultimate denial.

Reg. Warranty pl. ensure once again whether it was for Month &/Or year.

For Similar Products if same Mfgr. is offering yearly warranty, pl. preserve that Quote as well which will be helpful to you to establish descriminating & faulty Trade Practices.

In this respect the basic quotation offered well before placing Order pl. be ensured once again. more  
I do not agree. HP care centre repaired software of my printer without any charge. more  
Post a Comment

Related Posts

    • Govts regressive move

      Of taking out sanitizers and masks from essential commodity list. Adding 3 months back had reduced price of sanitizer 50 rs for 100 ml. Has the pandemic ended in Govt eyes. If not why t...

      By Sarita Ravichandran
      /
    • Incompetence of Urban company

      I have a similar experience with urban company. The AC which was running well, after servicing was cooling less. The technicians who came to do the job were more interested in recharging gas. They ...

      By Suresh Gopinathan
      /
    • Urban Company AC Service Provider uses Spurious Parts, Urban Company not resolving the issue

      We got AC repaired thru Urban Company @urbancompany, The Service provider used Spurious parts and charged us for the originals. Complaint to Urban Company not resulting into a resolution. Urban Com...

      By Hardeep Singh Arora
      /
    • Flipkart fooling and looting customers

      Booked the order with Flipkart on 24th March 2020 for Product - Realme C3 mobile phone. The last product location updated was for Bhivandi location on 5th May 2020 and there was no status change ti...

      By Ubaid Khan
      /
    • Flight refund

      I had an expereince on flight refund in the last month. Airindia express not operated flight (till now not operated) and they deducted a huge amount. The ticket was purchas...

      By Subair Mecherikkal
      /
    • Medlife nevligence

      Online companies, like Medlife which supply allopathic, Ayurvedic and other medicines , have no system to directly communicate with client.assure till last moment, and ship order by writing out of ...

      By Satyapal Singh
      /
    • TIMES OF INDIA SUBSCRIPTION

      Paid six month online subscription amount directly to TImes publication thru web in first week of March 2020, Till today neither the paper is delivered nor amount refunded Just imagine the Re...

      By Anil Jashnani
      /
    • Is Consumer Affairs serious about misleading ads

      LocalCircles see attached. Is the Ministry of Consumer Affairs paying attention to your/our submission to bring about a law or is it not a priority. Heavy penalties are important if misleading ads ...

      By Sneha Goyal
      /
    • Fraud delivery of wrong product by FLIPKART and negligent reply for replacement/refund by Flipkart

      I had ordered apple watch series 5(GPS+cellular) on June 19th and did the payment of ₹65965/- through debit card and on june 26th I received the delivery of the order.But the issue here is the one ...

      By Varsha G
      /
    • See how ads mislead us

      Very good report localcircles in misleading advertisements. Many brands even big ones are misleading consumers and the Govt is a mute spectator. Everyone pls go through this report and keep ur eyes...

      By Sarita Ravichandran
      /
    • Prices of petroleum products

      Past few days a new phenomenon has come up regarding pricing of petroleum products Irrespective of variation in crude oil prices there is an increase in diesel and petroleum prices andGOI is silent...

      By Manakchand Agrawal
      /
Share
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)