How to get my lost transaction money?

I made an online transaction to purchase air tickets from Yatra.com using my kotak bank account. Transaction was done twice since first transaction failed. However, till date neither yatra.com nor kotak want to accept that they have money of this transaction. I don't know where money is lying. Pls comment and share ur experiences, if any. more  

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Dear nidhiji. produce the receipt given by the bank for making payment to yatra.com and file an FIr if it fails. more  
Call to yatra.com for complain and fir 9424444610 more  
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if you see your bank account for this amount debited , then give these details to yatra.com and to your bank, then you should get necessary confirmation of the details in one week. if this transaction does not show up, check whether you have accessed secured website of kotak bank. if you have used a fake website, then you need to consult the bank for further necessary action. more  
Dear Nidhi-ji; Do not worry; you are no more helpless; Please click on this hyperlink: http://www.kotak.com/grievance-redresal-ing.html If they fail to respond within your timelines; Please write to Shri Uday Suresh Kotak-ji & email to: bina.chandarana@kotak.com; If there is no rectifciation /recoupment of your trnasaction money then you need to file a police complaint & then move the Consumer Court for all your grievances too; Best Regards; UdayPrabhu@Activist.com; more  
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