Hotels.com not giving refund

I booked "OYO 2259 Hotel Olive and Blue" through Hotels.com.
I made full payment of 5699.19 INR in advance.

I received email confirmation from Hotels.com guaranteeing hotel room.
I called up hotel number provided in confirmation email. Oyo IVR reconfirmed booking.
When I went to hotel on 14-Oct-19 morning, they denied service saying they have low payment from Oyo.
I called up Oyo helpline number. Oyo, hotel staff, and myself discussed together.
Matter was not resolved, and I had lost confidence on Oyo.
So I left hotel and made own arrangements.

Now Hotels.com is not giving refund.

If anybody else faced similar issue with Oyo or Hotels.com, please share. more  

View all 26 comments Below 26 comments
Send an email to Hotels.com about refund, set a deadline and after that you can file complaint with consumer court. Find out any consumer guidance center in your city. Consumer guidance centers are NGOs for helping consumers like you. more  
Hotels.com is equally bad. I booked a hotel through their site on 29 th confirmed & paid. The booking was for 21-24 OCT ,they charged 28% GST whereas they paid to Hotel 18% GST post r more  
OYO HAS GONE DOWN THE DRAIN.IT USED TO BE A RELIABLE PORTAL AND SERVICES WERE SATISFACTORY.BUT DUE TO INDISCRIMINATE EXPANSION THEY HAVE ADDED PROPERTIES WITHOUT PROPER AUDIT RESULTING IN POOR PROPERTIES WITHOUT REQUISITE INFRASTRUCTUTRE AND SERVICES.MOREOVER,THE GIMMICK OF COMPLEMENTARY BREAKFAST IS A FARCE.THE PROPERTIES OFFER VERY LIMITED OPTIONS FOR BREAKFAST AND THE QUALITY IS ALSO SUBSTANDARD. INSPITE OF LODGING COMPLAINTS NUMBER OF TIMES THEY HAVE NOT WOKEN UP AND NOW THEY ARE FACING DISPUTES WITH PROPERTY OWNERS AND CONSUMERS ARE SHUNNING THE PORTAL. more  
Visit consumer court with all the docs. more  
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