Hotels.com not giving refund

I booked "OYO 2259 Hotel Olive and Blue" through Hotels.com.
I made full payment of 5699.19 INR in advance.

I received email confirmation from Hotels.com guaranteeing hotel room.
I called up hotel number provided in confirmation email. Oyo IVR reconfirmed booking.
When I went to hotel on 14-Oct-19 morning, they denied service saying they have low payment from Oyo.
I called up Oyo helpline number. Oyo, hotel staff, and myself discussed together.
Matter was not resolved, and I had lost confidence on Oyo.
So I left hotel and made own arrangements.

Now Hotels.com is not giving refund.

If anybody else faced similar issue with Oyo or Hotels.com, please share. more  

View all 26 comments Below 26 comments
Send an email to Hotels.com about refund, set a deadline and after that you can file complaint with consumer court. Find out any consumer guidance center in your city. Consumer guidance centers are NGOs for helping consumers like you. more  
Hotels.com is equally bad. I booked a hotel through their site on 29 th confirmed & paid. The booking was for 21-24 OCT ,they charged 28% GST whereas they paid to Hotel 18% GST post r more  
OYO HAS GONE DOWN THE DRAIN.IT USED TO BE A RELIABLE PORTAL AND SERVICES WERE SATISFACTORY.BUT DUE TO INDISCRIMINATE EXPANSION THEY HAVE ADDED PROPERTIES WITHOUT PROPER AUDIT RESULTING IN POOR PROPERTIES WITHOUT REQUISITE INFRASTRUCTUTRE AND SERVICES.MOREOVER,THE GIMMICK OF COMPLEMENTARY BREAKFAST IS A FARCE.THE PROPERTIES OFFER VERY LIMITED OPTIONS FOR BREAKFAST AND THE QUALITY IS ALSO SUBSTANDARD. INSPITE OF LODGING COMPLAINTS NUMBER OF TIMES THEY HAVE NOT WOKEN UP AND NOW THEY ARE FACING DISPUTES WITH PROPERTY OWNERS AND CONSUMERS ARE SHUNNING THE PORTAL. more  
Visit consumer court with all the docs. more  
Post a Comment

Related Posts

    • Illegal activity by standard chartered Bank in India

      Due to financial crisis in my life in year 2003 I did settlement of my credit card of standard chartered Bank in India by paying RS 25000 against original outstanding of RS 45000 and for that stand...

      By Bhavesh Manek
      /
    • Extortion by Mercedes thru service mandate

      I want to make people aware that car manufacturers like Mercedes forces the customers to change engine oil and filter etc. every 12 months. No where in the world this yardstick of 12 months for oil...

      By Niteen Waugh
      /
    • OEMs refusing to honour warranty for ecommerce purchases

      We purchased a Yamaha PSR E-353 keyboard from Cloudtail via Amazon in Jan 2017 with a 3 year warranty. Since last few days the key board was not functioning properly and when we took the...

      By Sachin Taparia
      /
    • KYC details

      Recently it has been found that AMAZON has been asking and feeding KYC details into its system while delivering goods. This should be stopped immediately. Ordinary people are subjected to provide ...

      By Poonam Desai
      /
    • A phantom in Indian healthcare insurance, called GIPSA

      In year 1986 healthcare insurance was opened for general public. In Year 2000 private domestic insurers were allowed to provide healthcare insurance products. In year 2010 four public sector insure...

      By Chander Prakash Khandelwal
      /
    • Paytm fraud

      Another platform used for fraudsters to cheat people through Paytm is that you will get an SMS from some number that Paytm will hold your balance after sometime if you KYC is not complete. You ring...

      By SURJIT SINGH
      /
    • PayTm used for cheating, PayTm must have means of recovering the amount

      I saw a message offering POCCO PHONE FA 1 for Rs.2499 as the day's offer. Once I logged in, it asked for credit card payment, once I gave details it took to PayTm and payee is one Shri sai Pharmac...

      By Sahadeva Sahoo
      /
    • Videocon is a must avoid

      I am writing this letter for extremely frustrating couple of days from VIDEOCON side about my Videocon Led Tv Repair status which is an under warranty product and they are not resolving my issue fr...

      By Rohit Singh
      /
    • HP Printer

      I had bought HP 410 WireLess printer in Oct ,2018. After few months we had a problem where printer was showing out of paper while papers were in it. This reoccurred so we called tech support. T...

      By Chetan Desai
      /
    • Improving integrity of Online Reviews: Inputs on Solutions

      Below are some if the key issues outlined by you all with regards to Online Product Reviews on eCommerce sites. Kindly review them and share solutions that will help enable consumer access to unbia...

      By Dept. of Consumer Affairs (Government of India)
      /
    • Improving functioning of eCommerce Cashback Programs

      Below are some of the key solutions proposed by you to issues regarding eCommerce cashback programs. Kindly review the same and if you have any additional solutions, please share. We look...

      By Dept. of Consumer Affairs (Government of India)
      /
Share To
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)