Hotels.com not giving refund

I booked "OYO 2259 Hotel Olive and Blue" through Hotels.com.
I made full payment of 5699.19 INR in advance.

I received email confirmation from Hotels.com guaranteeing hotel room.
I called up hotel number provided in confirmation email. Oyo IVR reconfirmed booking.
When I went to hotel on 14-Oct-19 morning, they denied service saying they have low payment from Oyo.
I called up Oyo helpline number. Oyo, hotel staff, and myself discussed together.
Matter was not resolved, and I had lost confidence on Oyo.
So I left hotel and made own arrangements.

Now Hotels.com is not giving refund.

If anybody else faced similar issue with Oyo or Hotels.com, please share. more  

View all 26 comments Below 26 comments
Send an email to Hotels.com about refund, set a deadline and after that you can file complaint with consumer court. Find out any consumer guidance center in your city. Consumer guidance centers are NGOs for helping consumers like you. more  
Hotels.com is equally bad. I booked a hotel through their site on 29 th confirmed & paid. The booking was for 21-24 OCT ,they charged 28% GST whereas they paid to Hotel 18% GST post r more  
OYO HAS GONE DOWN THE DRAIN.IT USED TO BE A RELIABLE PORTAL AND SERVICES WERE SATISFACTORY.BUT DUE TO INDISCRIMINATE EXPANSION THEY HAVE ADDED PROPERTIES WITHOUT PROPER AUDIT RESULTING IN POOR PROPERTIES WITHOUT REQUISITE INFRASTRUCTUTRE AND SERVICES.MOREOVER,THE GIMMICK OF COMPLEMENTARY BREAKFAST IS A FARCE.THE PROPERTIES OFFER VERY LIMITED OPTIONS FOR BREAKFAST AND THE QUALITY IS ALSO SUBSTANDARD. INSPITE OF LODGING COMPLAINTS NUMBER OF TIMES THEY HAVE NOT WOKEN UP AND NOW THEY ARE FACING DISPUTES WITH PROPERTY OWNERS AND CONSUMERS ARE SHUNNING THE PORTAL. more  
Visit consumer court with all the docs. more  
Post a Comment

Related Posts

    • Post office bank digital transaction limitations

      If one has a savings account in Post office (this is mandatory any credits from other PO savings) and other investments like PPF, KVP,NSC etc., there is no direct way to transfer money digitally to...

      By Padmanabhan G
      /
    • Consumer Affairs and Misleading Ads

      Can someone from the department please advise if any action was taken against a ton of covid related ads that were given to them. I am reattaching them for everyones reference. They are ...

      By Shikha Jain
      /
    • MRP

      An unfair trade practice is defined under Section 2 (1) (r) of the Consumer Protection Act, 1986. According to this definition, it is a trade practice carried out for the promotion of sale. I...

      By Darshan Sharma
      /
    • Rising Prices of Medicines

      has anyone else noticed the steadily increasing prices of medicines? My mothers eyedrops which used to cost Rs. 36 till 6 months ago, now cost 55. Vertin which used to cost 85 till coupl...

      By Shivani Batra
      /
    • Good news for flyers

      Govt has allowed unbundling of services & fee by airlines. Airlines can now offer ‘zero baggage/no check in baggage fares’ Attached rules for your reference

      By Sarika Bansal
      /
    • Coronil not ads but misleading info

      I know consumer affairs ministry is the point ministry for misleading ads. But what about misleading information which ramdev and company keep issuing and later go back and correct. They did this i...

      By RN Chopra
      /
    • How are you coping with the rising petrol and diesel prices?

      *City* *Petrol* *Diesel* Delhi 90.19 80.60 Mumbai 96.62 87.67 Chennai 92.25 85.63 Kolkata 91.41 84.19 Bengaluru 93.21 85.44 Jaipur 96.69 89.04 Bhopal...

      By Aditi Mitra
      /
    • Fraudulent ecommerce websites

      I want all consumers and officials of consumer affairs and other depts like IT to take a look at the attached. They were promising iphone 11 for 26000 when market price was 50000. Modus ...

      By Sarika Bansal
      /
    • Fasttag mandatory will cause more problems

      Government of India declares FASTag mandatory w.e.f midnight of 15th/16th February 2021 Any vehicle not fitted with FASTag or without valid, functional FASTag entering into Fastag lane,...

      By Eliana Jacob
      /
    • Air Fare caps increased

      Even when demand is low air fares are high. A Delhi - Hyderabad or Delhi - Bangalore generally 6000 is selling for 9000. And amidst this the govt has increased the cap as attached. Both ...

      By Amit Mishra
      /
    • WHERE WILL THE CONSUMER APPEAL WHEN A COMPANY OWNED BY GOVERNMENT SELLS PRODUCTS OVER AND ABOVE THE

      MARKED MRP : This is regarding the liquor sales in Tamil Nadu by The Tamil Nadu State Marketing Corporation (TASMAC) a company owned by the Government of Tamil Nadu, WHICH HAS A MONOPOLY OVER...

      By Jayakumar Daniel
      /
Share
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)