Homeshop 18 - a non professional and non caring Company
On the basis of their TV ad, we purchased from Home Shop, a Roti Maker HS18 Order NO 958511899 at a cost of Rs 1400/- in Nov 2014. It was found to be a damaged piece. We complained at their cust care number. I was informed over phone which was later confirmed through SMS DT 25.11.2014 that it will be replaced very soon. After that time I have talked to their Cust Care numerous times but no action was taken to replace the damaged piece.
After pursuing the matter for 2-3 months, they provided a telephone no of the manufacturer M/S berg industries, Uttam Nagar for being in touch with them. I pointed out that as per the condition told to us at the time of ordering the product, they will have to replace and we are not to bother about the manufacture, but they did not listen.
However when we contacted the manufacturer, the person told that he will talk to his seniors and to Home Shop. After about one month, I was told that the product can be exchanged by taking it to their factory in Uttam Nagar. Looking to the fact that the value is very less and I will incur a good amount on conveyance only, we dropped the matter and did not pursue the matter.
My purpose of narrating this incident here is to caution the members and also to give a feedback to the concerned authorities to examine whether an administrative authority can be created to control such fraudulent incidents as these may be in lakhs and may not complained by the consumers, the amts being small but the business concerns making huge money by supplying damaged items. more