Got a shampoo from Amazon instead of the phone I ordered

my name is neelu srivastava, I have ordered Redmi 6A (Price 5,999) mobile phone from amazon India online shopping portal on April 15, 2019. I had also made full payment of the product via BHIM APP. I have received order on April 17, But when i have opened the packet, i got dog shampoo. i have made this complaint to amazon online but they haven't helped me and said that refund is not possible. i tried to convey them that what i have received is just the opposite of what you have sent. but they didn't listen me and closed my complaint saying no refund can be processed. I have proof with all the invoice details which i have received. Despite continuously calling them, the representative didn't respond correctly and misbehaved too. As you can see, I have invoice of what I received and what I should have received. Both order number and retailer are different. I have lodged a complaint in the consumer forum, but I have heard it's process is slow. Can anybody help me with some alternative? more  

IMG-20190420-WA0078___20190420093342___.jpg
View all 42 comments Below 42 comments
Write to Amazon don't waste your time on talking to half baked customer service, once it is on record things will get sorted out soon by Amazon. more  
https://inshopon.com/checkout/order-received/11786/?key=wc_order_UTgYQ2oZopx19 I will be oder the prodect at this website.... My order delivered at my home 22 April but this product is very bad quality and also any other product delhiver... Then I will see the product... And return the product the at the inshopon.com there have no conformation for returning.. Plzz help for the product the product quality is very bad the product price is 862 ru. Plzz hellp me for return my product Plzz more  
I need help to return my order.. more  
You would definitely have received an e-invoice on your email-id after it was despatched to you. You would also have with you the receipt or confirmation message of payment from BHIM APP. So you should not get worried. you can write an email to Amazon customer care with all the details as attachment and ask them to replace the product.
I have gone through this experience personally. The product shown on the website was different than what I ordered. They collected the product back and gave me a refund.

Also you should have been careful while accepting delivery. You mentioned that you paid Rs. 5999/- for a mobile phone. The shipping box which is delivered to the customer has the package details pasted on the outside of the box along with the invoice, which you can check before accepting the delivery. In your case the invoice clearly mentions the product as Dog shampoo worth Rs. 550/-. Even the invoice is not in your name, unless you have ordered on the name of somebody else.
You could have refused to accept the delivery in the first place. more  
The shampoo I received had the invoice and delivery receipt of my name. I agree even I was at fault at some places. more  
It could have been wrongly packed and sent to you instead of the desired item. Please take up the matter and it will be sorted out. more  
It may be some scam from the delivery service. But Amazon wouldn't provide me contact details of either the seller, the delivery service or the delivery man, saying they don't have this information. more  
Post a Comment

Related Posts

    • Don't buy from Samsung online

      I searched for Samsung M31S on their website and unknowingly purchased Samsung M31. After realising the mistake immediately cancelled the order which was acknowledged by Samsung. However th...

      By Pradeep Kamat
      /
    • Improving integrity of Online Reviews: Inputs on Solutions

      Below are some if the key issues outlined by you all with regards to Online Product Reviews on eCommerce sites. Kindly review them and share solutions that will help enable consumer access to unbia...

      By Dept. of Consumer Affairs (Government of India)
      /
    • New rules for ecommerce sector under CP Act 2019

      Many of you have consistently given inputs over the last 2 years on various aspects of ecommerce and how to make ecommerce sector more consumer oriented in IndiaWith all your inputs, the ...

      By Dept. of Consumer Affairs (Government of India)
      /
    • Gazette Notification: eCommerce rules for Consumer Protection

      Attached, please find a copy of the notified ecommerce rules under Consumer Protection Act 2019. Your inputs are welcome!Dept of Consumer Affairs

      By Dept. of Consumer Affairs (Government of India)
      /
    • Tata Skys faulty boxes

      Tata Sky makes and supplies fault set top boxes. I have had the third one changed in 5 years and every time they charge you for it. So whats the incentive they have to make better boxes, they then ...

      By Harsimran Kaur
      /
    • Airtel is the father of all the cheaters in the telecom sector

      We have two postpaid connections from Airtel, The numbers are 9755597955 & 7898910888. Till June 2019 the plans for both the postpaid are 299 each. But from July 2019, the plans for the connect...

      By Anonymous Circle member
      /
    • Jio Customer Care is pathetic

      I am following up with Jio customer care from last so many months , sent so many mails but have not received any reply and refund in my account. My grievance We were using an Airtel connection befo...

      By Simran Saini
      /
    • Nestaway- Security Deposit not Refunded

      I have moved out of my Bangalore rental house taken from Nestaway on May30th. They have not refunded the security deposit of Rs.80,000 after 2 months. They informed after lot of follow-up that they...

      By ARUN JOHN
      /
    • Probelm with Bigbasket, Bangalore

      I have purchased groceries from Bigbasket on 14/07/2020 vide Order No.130538979 140720 for R.624/- and paid by credit card. However the amount was deducted twice from my card. Bigbasket has not ref...

      By SM KURUP
      /
    • Jio Mart delivery

      I have ordered some items through Jio Mart app order no.15960204989052303A.but the same is not being delivered on schedule date.every time it is resheduled for another date.similar problem is being...

      By EYASIN MD
      /
    • HDFC Hai Hai

      So ... Payzapp and HDFC Banking support IDs not giving any sensible response, so I try phone. Ditto + they say to write to support (already done). So I tweet. They say to call or write to support (...

      By Sarita Agarwal
      /
Share
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)