I would request the authorities to dissuade such company which sell online such product which is defective and the company refuses to take return or refund.
Another is Nubi product.
Further the customer Care people donot allow to speak to any senior manager rather they act as if they are the CEOs of the company and nothing beyond what they say is final. Government should review such company policies.
Dr C Giri
Same problem, same website and same product..
Please leave you number down.. so that we can talk it out.. more