File processing in Govt offices – Inputs on Root Causes
Below is a summary of key issues as highlighted by you with File Processing in Government offices.
Please review them and help outline Root Causes for these Issues.
Transformation of the existing inefficient file system is critical for good governance and development of India and our objective is to put together a whitepaper that can be submitted to the senior Government leadership for actions.
File processing in Government offices – Key Issues
1. A lot of paper work is put into files
2. Citizens or Businesses are called several times to complete paperwork
3. Most Government officers have a tendency to let files sit either because they want a bribe or they delay decision making
4. There is no owner of a citizen/business file once it is submitted to a Government office. Citizen/Business has to go chase it
5. File transfer takes a lot of time
6. Citizens/Businesses don’t hear from the department about their files for months
7. It is very hard to find files and peons/clerks want money from citizens/businesses to find their file
8. Files are put in the file room which has thousands of files with no easy identification
9. Files getting lost is a usual sight
10. Many times, files are damaged by rodents
11. The Government Officers struggle to find files in their own chamber/office
12. In most cases, electronic tracking of a file submitted to Government office is not available more