Feedback on online pharmacy

Possession of drug license should be mandatory for anyone involved in online pharmacy business. Not just scan copy but Xerox self attested copy of Dr prescription should be compulsory and record to be maintained. Limit on discount separately for oral. Injection and syetemic ointment to be maintained uniformly by all supplier to protect local chemist interest. Source of medicine should be through authorized company distributor only with GST Bill. Regular GST return should be monitored religiously. more  

View all 9 comments Below 9 comments
Let the Drugs Inspector test check these points. more  
validation of data of special drugs storage and verification techniques.. more  
The doctors should put all thier patient data on laptops and print the prescription. They should print with generic names. more  
On line pharmacies do not cater on their websites for return of medicines even if the doctor changes prescription in 15 days after purchase, while the medicines were purchased for 3 months (based on old prescription). We should be in a position to at least raise a request for adjusting the cost of returned medicines in the Invoice for medicines newly prescribed. Provision for such refunds/ cost adjustments should be available.

As an example, the PharmEasy, against their Order No. 10444858, had initiated a refund of Rs 676/- when, based on my telephonic request, the medicines had been collected from my residence on August 11, have not yet credited the amount to the online source from which the payment was initially made by me. They had sent an s m s to me on 11th Aug stating that refund will take 7 - 10 days; but their message also stated that "Sender does not support replies". Under these circumstances whom should I contact to complain that almost one month has lapsed, but the amount has not been credited to my account.

Such unhealthy practices need to be legally stopped and all complaints & refunds should be permissible on line. Telephonic support does not work since the customer support executives keep changing and no reference can be made to the complaints already initiated. more  
In addition, the doctors should prescribe and write name of medicine clearly in capital letters and prescribe generic medicines and not the branded costly medicines.
The costing and rebates over the counter should be uniform at all druggist and chemist all over the country.
The above consumer friendly aspects should be made part of the draft medical and health care code equally applicable on all stakeholders viz. Patients, doctors, hospitals, nursing homes, pathological and testing facilities, druggist and chemist, last but not the least, the pharmaceutical manufacturing and distributing entities universally and uniformly. more  
Post a Comment

Related Posts

    • Covid 19 billing standard for treatment

      See attached covid 19 treatment bill of 9 lakhs plus for 12 days of hospitalisation in a private hospital in palghar Maharashtra. If the govt of india doesnt standardize rates for covid ...

      By Aditi Gupta
    • Safety handling charges by e commerce companies

      E Commerce companies have started safety handling charges. This is essentially for using sanitizers,gloves and keeping ware houses clean. Ideally this is something that is expected. But in the name...

      By Rajay Kumar
    • Disobeyance of justice of consumer Forum by Godrej

      I have raised a complaint against godrej appliances at District Consumer Forum ,Puri. I have won the case .But the Company has not yet provided the service, Compensession or litigation amount after...

    • Misleading Advertisement by Unilever

      I request all of you to look at the attached picture and tell me how exactly can a sanitizer boost immunity. Thats the misleading claim by lifebuoy a brand of unilever If comp...

      By Seema Mehra
    • SAmsung AC Service is not responding, and Samsung is not taking calls or helping

      Hi Friends, I am in very bad situation, I have brought Samsung AC on 16th May and they installed on 19th May 2020. The AC ran fine on 19th from 20th it is not working . When i raised a t...

      By Satya Chilukuri
    • Warranty Extension due Covid 19

      I request the consumer affairs or home affairs department to pass an Order where all manufacturers are required to give two months extended grace warranty on all products and services where the per...

      By Sarita Ravichandran
    • Regarding online service providers exa. Web based services.

      I am a regular subscriber of magicbricks, this company provides web based services in realty business last year i purchased their plan by paying around Rs 45000/- and my plan was supposed to end in...

      By Anonymous Circle member
    • Cheating from Spice Jet

      Spice jet has cancelled my flight from Kolkata to Chennai , but did not refund my ticket amount. The credit shell balance is empty. I have tried to reach the customer service many times, but in v...

      By Anuvab Jana
    • Flight Fares range and ceiling defined

      DGCA released new minimum and maximum fare structure for routes. For the next three months, No flight ticket in India will be less than Rs 2,000 and and can not be more than Rs 18,600. These figure...

      By Vinita Agrawal
    • Refund rules for Air India cancelled flights

      Air India is not refunding the amounts paid for travel abroad in May but asking passengers to travel by 30th September 2020 or 31st March 2021 and pay the fare difference if any. Why sho...

      By Shantinath Jain
    • Can I claim without warranty..?

      Guys, bought one dell second hand refurbished laptop for 18K with one month verbal warranty, but same developed a major defect after 2 months of purchase. Seller refused to exchange of repair free....

      By Harish Verma
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)