Feedback on ecommerce consumer protection rules
6.ii) The Grievance Officer shall redress the complaints within one month from the date
of receipt of complaint
6.iii) Registering complaints and acknowledging with a number is a good move. The Consumers mind is set in peace temporarily . In this clause one month time for redressal is a bit too much for the restless Consumer whose money is locked . THERE SHOULD BE SPECIFIC CALL, VISIT ON THE CONSUMER BEFORE REDRESSAL : After acknowledgement number , Acall within 2 days , then a visit within a week from complaint date . early as possible .
The very first line - These guidelines, MAY BE CALLED the e-Commerce Guidelines for consumer protection 2019." Why not a definite and confident word like " ARE CALLED " instead of a vague unsure" may be" by the Competent authority ? more
MILLION dollor question is IMPLEMENTATION of the same, which is lacking almost all frounts since decades.
"consumer protection" itself is the good example. more
Fair pricing and price regulations
Transparency of product spec, and delivery
Reduce, reduce and further reduce the unnecessary packaging!
Easy and timely credit to bank accounts
Great customer feedback, analytics and policies
Great customer after sale service more