Faulty billing by app taxis
It is very common problem that one orders an app taxi. The driver at last minute calls and says I wont do the trip but wont cancel the ride to not het dinged. Consumer who is an a hurry cancels it and at times gets charged. If he/she refuses to cancel, no show is charged and next time when u book previous amount is added.
How can this be changed to be consumer friendly than business and driver friendly. What divison of consumer affiat dept will help? more
How can this be changed to be consumer friendly than business and driver friendly. What divison of consumer affiat dept will help? more
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Oct 31
New problems need new solutions..I had a similar experience and the driver came late.. I requested him to cancel the trip and if he does not listen , I will travel but give him a poor rating..After some initial wrangling he accepted as a poor rating may affect his incentives.. more
Jun 08
Many a times there are problems specially for Senior Citizens.These Apps should provide help line number so that Senior Citizens can approach them for solutions/guidance. more
Jun 08
These are all hidden tactics by App cabs to extract money. However, Mr. BS SUBHLOK is correct; but if we pay them through ewallets, only in the next ride it will be adjusted. I have one more experience, which I wish to share here. When we schedule a trip, the approximate fare is indicated. However just 5 minutes prior to the schedule time, we get a msg, due to demand the fare is likely upward and may not hold earlier indication and you have to option to cancel within 5 minutes. This is a way of black mailing to extract more money. Without any other option, we accept in a hurry to reach the destination in time. Surprisingly on reaching the fare will be about 3 times on the normal fare. This is what happened yesterday (5/6/2017); normally the fare would be Rs. 190 to Rs. 200; but yesterday I was charged Rs.580/= for the same, a raise of nearly 3 times. As they are authorized with Paytm wallet, money is deducted automatically. Making a complaint as available in the options are of no use, as they overrule with a statement that all are in order and no excess charge. more
Jun 06
It has happened with me a few times. However, in the app itself when you go to 'My trips' there is provision to select that ' Cancelled by Driver', and the amount gets credited back into your account immediately. more
Jun 06
Helpful indeed. Two weeks ago in calcutta we hired an UBER taxi, also established phone contact with the driver. Suddenly his car disappeared from the Map. Phone him again. He replied that he had cancelled the drive because there was too much traffic on the road to reach us on time. BUT HE DID NOT HAVE THE COURTESY TO INFORM US ON PHONE.
We then ordered another one and arrived at our destination.....naturally late.
Anyways, we did not find that UBER had charged us for the cancelled drive.
This just for information. more
We then ordered another one and arrived at our destination.....naturally late.
Anyways, we did not find that UBER had charged us for the cancelled drive.
This just for information. more
Jun 06
