Fast tag - Good intentions, wrong time, wrong implementation
Timing: December, January is the holiday season. This is the time when people will travel and spend. there will be demand for goods. For those travelling on highways, the mandatory fast tag will definitely be a dampner, given that the NHAI is not ready for the implementation. February/March would have been the ideal time to implement this, since the load on the toll booths would be lower.
The timing is very similar to demonetization (Nov/Dec), the holiday season. And the effect is still showing. Those with black money have fled the country.
Implementation: Instead of making FT mandatory, NHAI should have first resolved the issue with the FT booths at the Toll gates, where non-fast tag users enter the FT lane, take their own sweet time to make payment, no penalty imposed and making the FT users fret and fume, since the cash lanes move much faster. If the toll booths had only one cash lane and the rest FT lane (where non-FT vehicles could not enter), it would have been an indirect mandate (if you want faster movement, use FT). And all State transport buses should have FT. Again the Demon and the GST, where citizens faced the brunt because of extremely poor/unnecessary implementation.
As someone mentioned, the government is shirking its responsibility whether it is FT, Demon, GST or others. It is making law abiding and tax paying citizens suffer. It is like catching the left side of the nose with the right hand going behind the head. more
Why on the earth you have to make nonsensical theatrical cacophony of two times the charge if no fast tag??? Why at all??
I may normally be not using my car for long distance travel and do not want to block my money with NHAI. In an odd situation if I have to travel why i cannot pay in cash?? Make ninecounters for fast tag and one counter for cash. There will be no issue. i shall know the advantage of fast tag. Why this govt. wants every thing by brow beating. they may be having their good intentions but they have under stand the limitations of their work force and that of common people as well. more
Examples of this: ATMs running out of cash during Demonetization, the online passport services, GST site, Tatkal railway booking ( this still has load and other new issues), e-commerce sites during holiday seasons, recently the HDFC bank internet banking etc. to name a few. All these had glitches because of the unexpected load planning by the implementor.
As for the Fasttag, are the back end IT systems ready to handle the load of vehicles during the holiday season:
- 4 to 5 lanes in each side of a toll plaza
- time taken to scan the tag and the opening of the gate
- what if a vehicle without a fast tag enters the lane or does not have sufficient balance
- are the people manning the toll plaza equipped to tackle issues like the above? Whom to contact if they are not helpful?
- are cameras in place in all the lanes in each toll plaza?
- what if there is a big line of cars in a lane and the camera does not work?
Some of the above might sound pessimistic, but have at least some of them been taken into consideration by the implementors so that the inconvenience to the users is reduced?
You cannot start with the assumption that all is well and then fix the issues when the user cries foul. more
Sandeep Gupta. more