Extra Charge on LPG

Everytime I book refill for Indane Gas, they keep charging 50 rs extra over cash memo. Although they strictly mention that don't pay any thing extra over and above cash memo but delivery person don't leave without taking some 50-60 rs extra everytime. Can someone share If It is legitimate to charge customer delivery fee apart from CashBill.

Distributor name: Sri Ambiram Indane Gas Agency, Chennai more  

After posting my comment as a citizen, I would like to reveal that I am an Indane Distributor. Please consider the following facts. 1. LPG is about the only product delivered at your house. 2. The cylinder weighing 32 kgs is carried on the dely man shoulder to second and third floor apts, without lifts. 3. Distributors are paid only 40 Rs commission out of which nearly half is dely expenses. So dely men are not exactly the best paid profession. more  
Correct Dipti, but some what these things should come from innerside of man. We just can't abuse guy that he is asking for extra. Next time he will just delay delivery if we don't pay. more  
Sir, Because we pay, they demand. Strictly stop paying and they will agree.... Some fools like us wanna extra service and put these mongers on head so this all happens. Stop paying any tip to anyone. Even at restaurants, why tip. Is the person favouring you and why take favor?.... The owners/companies are paying salaries to these people, then why we wanna pay tips. My question is "Why we wanna pay tips". It is a kind of bribe(corruption) done by ourselves. more  
Thanks Venkatesan, Request you to share email Id to quote grievance. more  
Hello Chetan, It is illegal to charge a customer extra on top of the Bill Amount for delivery of a Domestic Cylinder. You can complain this over online in your GAS Service Provider Portal. Sample of a response I got when I did complain recently is here in the quotes... "We have taken up the matter strongly with the Distributor. Please pay the MRP printed on the cash memo and not a penny more. The MRP printed on the cash memo is inclusive of all charges. If there is any undue delay in refill delivery or inappropriate behavior on the part of the delivery boy because of the same, please lodge an online complaint. We will ensure your refill is delivered. In case your complaint has not been resolved to your satisfaction or you need some more information / clarifications on the subject, you may please call us on our toll free number with Complaint Number mentioned above. We value your continued association with Bharat Petroleum and assure you of our best attention & services at all times !" more  
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