Eureka Forbes service - scrutinize before service
However, things turned ugly, when we had to renew this time. First, the person called and did the service. We paid the amc through UPI. He said the contract would be sent by email. Later, we realised that he was from Surekha forbes " and not "Eureka Forbes". We sent several emails and calls to Eureka support, but everytime their response was "we are escalating...". Probably, they escalate in the order of their employee number.
This month, the regular person who comes for service called, changed the filter. We gave a check for the amc ( he gave some reason as to why we cannot pay online). For the next 4 days, neither was the check deposited nor did we get the contract. We called him everyday and also raised the issue with Eureka Forbes. Eureka kept on escalating and the service person gave the reason for the delay as system problem.
Then, we got an invoice, supposedly from Eureka, which had incorrect details ( name, address, customer no etc.). Finally, we gave a stop payment instruction for the check to our bank and asked them to cancel the amc.
So, be doubly sure before you get any service done for Eureka products. Their website mentions fake service companies, but does not give the name and address. more