Ecommerce Sites in India - Inputs on Root Causes

Dear Friends:

Below are the key issues as identified by you with E-Commerce sites in India.

Please review them and help in identifying Root Causes to these Issues. We will then review Solutions through a different post.

Post that, we will put together a whitepaper on the subject to be submitted to key Government authorities.

I look forward to your inputs!
Rajendra Pratap Gupta

----------------------------------------------------------------------------------------------------------------------------------------

E-commerce sites in India - Issues

1. Product description on the retailer website is not detailed and accurate
2. The product pictures on the site sometime do not give the true description of the product
3. Inferior quality goods are supplied
4. Delivery dates are not honoured
5. The after sales service from some of the websites is bad
6. Replacement on the products delivered for damage or non -working is also very cumbersome and may never happen
7. A complete complaint redressal system is missing on most of the ecommerce sites
8. The deals offered on website many times mislead the customers
9. Products are not delivered on time
10. Refunds take a long time
11. Many electronic products do not carry any warranty
12. Fly-by-night operators have also been prevalent in the market
13. E-commerce sites show one rate in print ads, but going to the websites show another rate
14. Some products are sold using fake company IDs
15. No service centres to meet face to face more  

View all 29 comments Below 29 comments
I want help against GOIBIOBO Hotel booking more  
1. End Corruption
2. Ease of doing business
3. Targets for processing and taking actions for each application in govt offices more  
1. Most of the e-commerce sites have removed their customer care phone number from their site and placed a customer support system which runs on email. This has led to customer suffering by increasing the time to solve the problem.
2. Delivery system needs strict regulations- many times the delivery agents do not deliver at door step instead ask the customers to their office for collecting the item. more  
Because of making more profits, e-commerce products are not of adequate quality . Sellers through e-commerce sites are not bothered for customers once they receive payment.Most of the e-commerce sites to make money by attracting the public through wide publicity or adds
G.K.Naidu, Hyderabad more  
1.There is NO REGULATION by Govt on the working/ redressal/grievances/complaints/fraud/mis-representation/service of these sites.
2. Most of the sites, there is NO RESPONSE or a vague RESPONSE to the grievances/complaints.
3. The Govt should ensure that the Payments made to these sites go into an ESCROW account, so that after a certain period , if NO COMPLAINT is received , then ONLY the specific amount be handed over to the Site. more  
Post a Comment

Related Posts

    • Covid 19 billing standard for treatment

      See attached covid 19 treatment bill of 9 lakhs plus for 12 days of hospitalisation in a private hospital in palghar Maharashtra. If the govt of india doesnt standardize rates for covid ...

      By Aditi Gupta
      /
    • Safety handling charges by e commerce companies

      E Commerce companies have started safety handling charges. This is essentially for using sanitizers,gloves and keeping ware houses clean. Ideally this is something that is expected. But in the name...

      By Rajay Kumar
      /
    • Disobeyance of justice of consumer Forum by Godrej

      I have raised a complaint against godrej appliances at District Consumer Forum ,Puri. I have won the case .But the Company has not yet provided the service, Compensession or litigation amount after...

      By SUNIL KUMAR SAHOO
      /
    • Misleading Advertisement by Unilever

      I request all of you to look at the attached picture and tell me how exactly can a sanitizer boost immunity. Thats the misleading claim by lifebuoy a brand of unilever If comp...

      By Seema Mehra
      /
    • SAmsung AC Service is not responding, and Samsung is not taking calls or helping

      Hi Friends, I am in very bad situation, I have brought Samsung AC on 16th May and they installed on 19th May 2020. The AC ran fine on 19th from 20th it is not working . When i raised a t...

      By Satya Chilukuri
      /
    • Warranty Extension due Covid 19

      I request the consumer affairs or home affairs department to pass an Order where all manufacturers are required to give two months extended grace warranty on all products and services where the per...

      By Sarita Ravichandran
      /
    • Regarding online service providers exa. Web based services.

      I am a regular subscriber of magicbricks, this company provides web based services in realty business last year i purchased their plan by paying around Rs 45000/- and my plan was supposed to end in...

      By Anonymous Circle member
      /
    • Cheating from Spice Jet

      Spice jet has cancelled my flight from Kolkata to Chennai , but did not refund my ticket amount. The credit shell balance is empty. I have tried to reach the customer service many times, but in v...

      By Anuvab Jana
      /
    • Flight Fares range and ceiling defined

      DGCA released new minimum and maximum fare structure for routes. For the next three months, No flight ticket in India will be less than Rs 2,000 and and can not be more than Rs 18,600. These figure...

      By Vinita Agrawal
      /
    • Refund rules for Air India cancelled flights

      Air India is not refunding the amounts paid for travel abroad in May but asking passengers to travel by 30th September 2020 or 31st March 2021 and pay the fare difference if any. Why sho...

      By Shantinath Jain
      /
    • Can I claim without warranty..?

      Guys, bought one dell second hand refurbished laptop for 18K with one month verbal warranty, but same developed a major defect after 2 months of purchase. Seller refused to exchange of repair free....

      By Harish Verma
      /
Share
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)