Ecommerce Sites in India - Inputs on Root Causes
Dear Friends:
Below are the key issues as identified by you with E-Commerce sites in India.
Please review them and help in identifying Root Causes to these Issues. We will then review Solutions through a different post.
Post that, we will put together a whitepaper on the subject to be submitted to key Government authorities.
I look forward to your inputs!
Rajendra Pratap Gupta
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E-commerce sites in India - Issues
1. Product description on the retailer website is not detailed and accurate
2. The product pictures on the site sometime do not give the true description of the product
3. Inferior quality goods are supplied
4. Delivery dates are not honoured
5. The after sales service from some of the websites is bad
6. Replacement on the products delivered for damage or non -working is also very cumbersome and may never happen
7. A complete complaint redressal system is missing on most of the ecommerce sites
8. The deals offered on website many times mislead the customers
9. Products are not delivered on time
10. Refunds take a long time
11. Many electronic products do not carry any warranty
12. Fly-by-night operators have also been prevalent in the market
13. E-commerce sites show one rate in print ads, but going to the websites show another rate
14. Some products are sold using fake company IDs
15. No service centres to meet face to face more
Below are the key issues as identified by you with E-Commerce sites in India.
Please review them and help in identifying Root Causes to these Issues. We will then review Solutions through a different post.
Post that, we will put together a whitepaper on the subject to be submitted to key Government authorities.
I look forward to your inputs!
Rajendra Pratap Gupta
----------------------------------------------------------------------------------------------------------------------------------------
E-commerce sites in India - Issues
1. Product description on the retailer website is not detailed and accurate
2. The product pictures on the site sometime do not give the true description of the product
3. Inferior quality goods are supplied
4. Delivery dates are not honoured
5. The after sales service from some of the websites is bad
6. Replacement on the products delivered for damage or non -working is also very cumbersome and may never happen
7. A complete complaint redressal system is missing on most of the ecommerce sites
8. The deals offered on website many times mislead the customers
9. Products are not delivered on time
10. Refunds take a long time
11. Many electronic products do not carry any warranty
12. Fly-by-night operators have also been prevalent in the market
13. E-commerce sites show one rate in print ads, but going to the websites show another rate
14. Some products are sold using fake company IDs
15. No service centres to meet face to face more
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View all 29 comments Below 29 comments
GEDELA KRISHNAMURTY NAIDU (Specialist in Construction Management of Power Plants /tHERMAL/Gas/Solar)
Because of making more profits, e-commerce products are not of adequate quality . Sellers through e-commerce sites are not bothered for customers once they receive payment.Most of the e-commerce sites to make money by attracting the public through wide publicity or adds G.K.Naidu, Hyderabad more
Jan 01
